Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Newsroom
Share
December 21, 2021 — NTS Direct, a leading distributor of voice and data technology solutions for small and medium-sized businesses (SMBs) and enterprise markets, and Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that NTS Direct will be a new Technology Services Distributor (TDS) in the U.S. market, offering the Avaya OneCloud™ portfolio including Avaya Cloud Office™ by RingCentral®, an all-in-one cloud solution providing unified communications across voice, video, team messaging, file sharing, and fax.
In the new world of work, it has become increasingly important for communications to be delivered via a single platform enabling calls, team messaging, meetings, conferencing, and file sharing in a comprehensive solution. Avaya OneCloud™ delivers effortless experiences across the entire customer journey – whether they’re interacting via voice, web, chat or email.
“Utilizing cloud-based communications as part of a flexible, digital workplace is more important now than ever, and Avaya OneCloud™ provides the flexibility and agility to deliver unprecedented productivity to users,” said Scott Shoults, Vice President, Cloud Operations, Avaya. “NTS Direct is well-positioned to deliver this high-value solution to its growing channel across the U.S., enabling organizations of all kinds to embrace cloud communications and collaboration.”
NTS Direct is a specialist distributor of UCaaS solutions, and the agreement with Avaya further enables its channel partners to move their customers to the cloud. Boasting free pre- and post-sales support, NTS Direct proactively guides partners on the full end-to-end sales lifecycle, open access to technical specialists, and no annual revenue commitments—giving partners support other value-added specialists cannot.
“As a value-added distribution partner with Avaya, NTS Direct is excited for this opportunity to offer the Avaya OneCloud™ portfolio inclusive of Avaya Cloud Office to our agents,” said Ammar Rezek, President, NTS Direct. “Communication delivered by a single platform has become increasingly important. The Avaya Cloud Office solution brings all your collaboration tools together, by enabling calls, team messaging, and content sharing with a click of a button. Agents are able to sell the added benefits from Avaya’s enterprise-grade features and services, along with NTS Direct’s value-added service and support to help them get started.” Avaya’s TDS program provides an additional option that rounds out the available choices for customers, channel partners and sales agents to access Avaya’s industry-leading communications solutions. This program complements the opportunity for Avaya Edge Channel Partners.
Additional Resources
Alex Alias and Julianne Embry
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
About NTS Direct
NTS Direct is a value-added distributor of voice and data technology solutions, targeting the SMB and enterprise markets. Reinventing the traditional distribution model, NTS Direct creates sales and profitability opportunities for manufacturers and resellers through a consultative approach, focusing on design, training, and support. Visit https://shop.ntsdirect.com/ for more information or connect with us on LinkedIn, Twitter, and Facebook.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
Source: Avaya Newsroom