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Avaya Announces U.S. Partner of the Year Awards For Enabling Innovation, Cloud Adoption and Customer Success

Raleigh-Durham, NC March 4, 2021Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, recognized four U.S. partners for their outstanding collaboration, innovation, and commitment to delivering successful business outcomes for customers. Avaya U.S. Partner of the Year Awards celebrate leaders across eight categories, including an award presented for the primary U.S. Partner of the Year.

“We have a deep commitment to our partner ecosystem and their success, and we are pleased to recognize the efforts and achievements of these outstanding partners,” said Frank Ciccone, SVP of North America Sales, Avaya. “We congratulate all of our award-winning partners for their success in enabling the digital transformation of their clients, and we look forward to continued, successful partnerships in driving further engagement with our customers and enabling their journey to the benefits of cloud communications and collaboration.”

More than 4,100 global partners trust Avaya to build their business delivering Avaya OneCloud CCaaS, OneCloud UCaaS and OneCloud CPaaS solutions to address a growing market opportunity. Carefully chosen for their innovation and ingenuity, Avaya partners add exceptional value and expertise to implement complete solutions, helping customers deliver experiences that matter. The following winners are recognized for their outstanding achievements:

VOX Network Solutions 

  • U.S. Partner of the Year
  • Midmarket Partner of the Year

Vox has been named the U.S. Partner of the Year for the second consecutive year while also taking home the Midmarket Partner of the Year award. VOX focuses on ‘inspiring and enabling people to make a difference in the world’ across six fundamental practices – Consulting, Contact Center, Collaboration, Network, Security and Managed Services. VOX achieved outstanding year over year sales while successfully launching the Avaya Cloud Office UCaaS calling offer.  The VOX Network Solutions team demonstrated leadership with a consistent approach to optimizing business outcomes and delivering value to their clients. 


  • Avaya Cloud Office Partner of the Year
  • Avaya OneCloud Services Partner of the Year
  • Avaya OneCloud Public Cloud Partner of the Year 
  • Avaya OneCloud Subscription Partner of the Year

 ConvergeOne is a proven, services led, cloud solution provider that utilizes intellectual property and unique methodologies to create value for customers to develop progressive solutions that connect people with purpose. Over 13,000 enterprise and midmarket customers trust ConvergeOne with cloud, collaboration, enterprise networking, data center and cybersecurity solutions to achieve business outcomes. ConvergeOne investments in cloud infrastructure and professional and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. 


  • Service Provider of the Year

AT&T is one of Avaya’s largest partners and one of its fastest growing cloud partners. As a result,  AT&T has been recognized with the Service Provider of the Year award for outstanding sales of Avaya OneCloud solutions. Avaya and AT&T partner to drive Digital Private and Public Cloud Transformation in both the public and private sector. Together, Avaya and AT&T focus on the migration of legacy technologies to Avaya’s next generation solutions and platforms including Avaya Cloud Office, which AT&T launched in 2020.  

Optivor Technologies

  • Federal Service Partner of the Year 

Optivor Technologies, LLC is a global leader in enterprise communications solutions and IT services. The company provides Unified Communications, Contact Center, Data Solutions, Video Teleconferencing and IT solutions directly and through its partners. Enterprises of all sizes depend on Optivor for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. Optivor has been a long term, strategic partner with Avaya in the Federal government market. The company has delivered consistent, top tier results with an unwavering commitment to the Avaya brand and an aggressive approach to pursuing new business.

“Avaya’s channel ecosystem is unmatched, and a key competitive advantage for our partners, SIs and SPs, resellers, agents, and the millions of customers that they serve, “said Dennis Kozak, SVP, Global Channel Sales, Avaya. “We continue to evolve our Avaya OneCloud portfolio and our partner programs to grow together with our partners, and those that we have recognized with this year’s awards demonstrate exceptional capabilities and are truly valued for their commitment to customer success.”


Alex Alias and
Julianne Embry

Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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Source: Avaya Newsroom

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