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U.S. Social Security Administration to Enhance Customer Experience for Millions of Americans with Avaya Communications Solutions, Providing Next-Generation Service and Increased Efficiency

Verizon and Avaya selected by SSA to provide intelligent, flexible Contact Center and Unified Communications Platform spanning 1,300 locations

Raleigh-Durham, NC. – October 19, 2020 ­–  Avaya (NYSE: AVYA) today announced that its Avaya OneCloud portfolio of communications and collaboration solutions has been selected by the U.S. Social Security Administration (SSA) as part of the agency’s digital transformation initiative to modernize and transform their ability to rapidly respond to changing user needs at manageable cost. Equally important, Avaya’s comprehensive communications offering will support the SSA’s ability to deliver an improved customer experience for millions of beneficiaries across all service channels in an efficient and secure manner.

In its most recent IT modernization plan, the agency highlighted its commitment to implement new solutions to enhance the customer experience, better focus its workforce to address future needs and reduce operating costs by adopting more robust and flexible technology. The Avaya OneCloud portfolio of solutions for Contact Center, Unified Communications and Collaboration represents the evolution of business communications to a more intelligent platform underpinned by customer-led innovation.

“Avaya continues to deliver the intelligent, secure and flexible communications solutions that are enabling organizations of all sizes to transform their operations to enhance customer experience and workforce engagement in a cost-efficient way,” said Jerry Dotson, Avaya VP of Public Sector.

“With this long-term contract with SSA, Avaya is delivering a competitive displacement solution that enables the agency to evolve, transform and greatly improve the way they serve the public, to meet their stated goals. We are pleased to partner with Verizon to deliver on this critical mission.”

Verizon is the systems integrator working with SSA, and partnered with Avaya to provide the core communications infrastructure for more than 62,000 employees across 1,300 locations supporting 24/7 business operations.

"Together with our partners at Avaya, Verizon will support the SSA's mission and deliver critical digital transformation and modernization solutions the SSA needs for the more than 65 million Americans who rely on its services," said Jennifer Chronis, Vice President, Federal at Verizon.


Alex Alias and
Julianne Embry

Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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Source: Avaya Newsroom

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