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Newsroom Enhances Student Experiences and Peace of Mind with Avaya Contact Center Innovation

Modernized contact center solution strengthens business efficiencies, increases employee productivity and improves ability to serve students in times of need

Santa Clara, Calif.— June 15, 2020 — International Insurance, an award-winning provider of international student health insurance, has partnered with Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, to help enhance its contact center capabilities and mobilize its remote workforce, resulting in increased employee retention and higher satisfaction for the students that depend on this trusted provider for health services.

As the insurer of choice for private and public universities and colleges, language schools and school boards, is trusted by partner agents, organizations and educational institutions globally. needed to modernize their communication solutions with the flexibility to support their growth expectations and the evolving needs of their customers. In recognizing the urgent need to maintain business continuity and keep its workforce safe through the current global crisis, the company also wanted to effectively implement remote-work solutions for employees. Avaya Contact Center and Avaya Subscription solutions helped to provide with advanced communications to serve its  students  through call, email, chat, SMS and self-service functionalities. agents can also take advantage of Avaya Contact Center co-browse features, enabling them to work with a customer on their shared screen during a call to facilitate better and more satisfying engagements.

“We strive to deliver the personalized attention and culturally-sensitive solutions students need, while offering forward-thinking tools that make administration easier for school staff,” said Keith Segal, President and CEO, International Insurance. “In order to provide the best services for our customers, we needed a contact center solution to enable a modern workforce that streamlined our operations and also featured the scalability requirements for our future growth plans. When comparing Avaya with Cisco and Genesys, it was clear that Avaya was committed to helping us provide the best experiences for our customers as well as a valued partner we continue to evolve our business.”

“As one of Canada’s largest providers of student health insurance and wellness programs, is dedicated to delivering a superior experience, which aligns with Avaya’s vision to empower our customers,” said Frank Ciccone, Senior Vice President, North America Sales, Avaya. “With its new contact center and workforce optimization solutions, has been able to digitally transform their employee and student experiences through multiple communication channels. We look forward to continuing with on its digital transformation and to help provide exceptional outcomes for their customers.”

About International Insurance

For over 20 years, has been an innovator in the student health insurance industry by making student health and wellness its number one priority, showing that CARES. Through its mandate of Real People providing Real Solutions for Real Life, reduces the administrative burden placed on schools by providing easily accessible tools directly to students. So much more than insurance during times of major crisis,’s team members pride themselves on being there for students day-in and day-out, providing a suite of physical and mental health resources unmatched in the industry.


Alex Alias and
Julianne Embry

Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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Source: Avaya Newsroom

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