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Santa Clara, Calif.— Apr. 16, 2020 — Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has been named a Leader in The Aragon Research Globe for Unified Communications and Collaboration, 2020.
According to the report1, authored by Aragon Research lead analyst Jim Lundy, “Avaya has continued to evolve in the Unified Communications and Collaboration (UCC) market as a provider of Cloud and On-Premise UCC solutions as well as Contact Center. Avaya leverages its highly resilient core platforms into its cloud offerings, providing full native support for the underlying communications and collaborations capabilities. With Avaya’s ability to deliver cloud, on-premise and hybrid cloud offerings, enterprises have significant choices to meet their needs.”
Aragon Research predicts that by 2022, the team collaboration and web meetings markets will converge.1 Avaya solutions including Avaya Cloud OfficeTM and Avaya Spaces are providing a unified experience that fits the needs of organizations from the smallest local business to the largest global enterprises. Additionally, the company’s strength in cloud, on-premise and hybrid cloud UCC offerings provides customers with an increasingly wide range of options addressing rapidly evolving business requirements.
Avaya Cloud Office enhances the way organizations communicate with customers, partners and colleagues through an all-in-one solution, empowering workforces to meet, share and collaborate productively no matter where they are. This solution gives users a single platform to communicate and collaborate using voice, video, team messaging, SMS and fax capabilities.
Avaya Spaces is a collaboration app that is reshaping the industry and expectations from Unified Communications and Collaboration customers, providing a new way of thinking about work and getting things done. Avaya Spaces, based on the company’s communications platform as a service (CPaaS) enables teams to engage and stay informed, with a 24 X 7, always-on approach that supports hyper-fast decision making through immersive collaboration including videoconferencing, content sharing and much more.
“Today’s business environment has accelerated what was an emerging work-from-anywhere trend, including the ability to work and collaborate no matter where teams are located, and we are not going back to the way things were,” said Jim Chirico, Avaya President and CEO. “Avaya is breaking new ground, shaping the future of how communications and collaboration technology addresses both the future of work and the modern customer and employee experience. We’re excited to be identified as a Leader in the Aragon Research Globe for Unified Communications and Collaboration which only underscores our focus to provide our customers with the innovative solutions they need to meet the evolving, new ways work gets done.”
The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research’s evaluation of a specific market and its component vendors. Aragon Research examined 15 major providers in a market that focuses on all forms of collaboration and communication based on its three dimensions of analysis: strategy, performance, and reach. “Leaders” are noted as having comprehensive strategies that align with industry direction and market demand and perform effectively against those strategies.
1Aragon Research. “The Aragon Research Globe™ for Unified Communications and Collaboration, 2020” by Jim Lundy and Samra Anees, April 2020.
Alex Alias and Julianne Embry
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.
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Source: Avaya Newsroom
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