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Here Comes Santa Claus! Avaya Provides Innovative Technology to Track Santa’s Journey Around the World

Santa Clara, Calif. – December 18, 2019 – This Christmas, Avaya Holdings Corp. (NYSE: AVYA) will once again provide its industry-leading contact center solutions to help track Santa Claus’ journey around the world as he spreads holiday cheer.

Avaya’s contact center solutions handle millions of customer calls, web chats, and texts around the world each day, serving the largest banks, health systems, airlines and government agencies. This Christmas, Avaya will be sharing its customer engagement technology to support the North American Aerospace Defense Command (NORAD) Operations Center at Peterson Air Force Base in Colorado Springs, Colorado so that children around the globe can monitor Santa’s progress and double check his safety during his travels.

The 64th annual NORAD Tracks Santa, will begin December 24 through Christmas Day, December 25 and will provide real-time updates on Santa’s progress as he soars through the sky in his sleigh with his trusty reindeer companions. With thousands of volunteers staffing the NORAD hotline, tens of thousands of calls from children of all ages will be answered as Santa is successfully tracked.

During the 20-hour period in 2018, more than 1,500 hotline volunteers answered a record 137,158 calls to the NORAD Tracks Santa 1-877 HI-NORAD hotline. The NORAD Tracks Santa website, available in eight languages, received 15.1 million visitors. More than 1.5 million people asked their Alexa devices “Hey, Alexa, where’s Santa?” and more than 10,000 people requested to track Santa through OnStar.

Avaya customer engagement technology helps volunteers carefully monitor Santa’s travels and ensure his safety using radar, satellites, planes and ‘Santa Cams’ strategically positioned worldwide. Volunteers share that information with callers as Santa soars through the night sky across the globe. The same Avaya Government Solutions used by NORAD Tracks Santa is also deployed by other government agencies. As a result, it has been extensively tested by the Department of Defense Joint Interoperability Test Command (JITC) and is certified to be ‘Santa-ready.’

“Tracking Santa Claus on Christmas is a beloved tradition that spans more than six decades. Whether it be via phone call, smart home device, or app, each query into Santa’s location is met with complete customer satisfaction regardless of location,” said Jerry Dotson, VP, Avaya Government Solutions. “The capability to handle interactions across a variety of platforms makes for happier customers – many of which are children. We are proud to serve so many during the festive holiday season and that our technology helps spread joy across the globe.”

“NORAD Tracks Santa is a time-honored tradition that continues to grow and provide a joyous experience for each and every caller and volunteer,” said Preston Schlachter, NORAD Tracks Santa Program Manager. “Each and every query from around the world matters, so we’re happy to have Avaya’s trusted technology powering our team and ensuring that we can support the hundreds of thousands of calls and interactions we will receive in the 20-hour period.”

The NORAD Tracks Santa website features family-friendly games, videos and information about Santa. Details about Santa’s travels will also be available on December 24 through social media, including, and

The 1-877-HI-NORAD (1-877-446-6723) hotline volunteers start taking calls at 4 a.m. MST on Dec. 24 through 12 a.m. MST, Christmas morning.

About Avaya Government Solutions

Avaya Government Solutions offers communication and collaboration solutions to support citizens, government employees and warfighters.  With our technology and professional services team, agencies can bring the right people together with the right information at the right time. For more information, visit


Alex Alias

Avaya Corporate Communications

Phone: 669-242-8034

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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Source: Avaya Newsroom

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