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10-07-2019

AVAYA ACCELERATES INVESTMENTS IN ITS NEXT GENERATION CONTACT CENTER CLOUD PLATFORM

  • Company continues its cloud transformation by introducing Avaya IX-CC, its next generation Contact Center as a Service platform
  • Avaya focuses Contact Center research & development investment to address market demand for cloud-based solutions

Santa Clara, Calif. – October 7, 2019 – Avaya Holdings Corp. (NYSE: AVYA) continues its cloud transformation with the introduction of Avaya IX-CC, a next generation Contact Center as a Service platform, built from the ground up as a cloud-based solution developed on a microservices architecture.

Scheduled for launch in the first half of 2020, Avaya IX-CC will enable organizations of all sizes to smoothly transition from their on-premise deployment to a multi-tenant, enterprise-grade cloud architecture – deployed on the public cloud platform of their choice.

The announcement comes as Avaya focuses its R&D investments to address market demand for cloud-based solutions. With Avaya IX-CC, customers get a next-generation cloud platform in a multi-tenant architecture that can be scaled from small-to-medium sized businesses to large enterprises.

“This is a natural evolution of our product development process to fully embrace a cloud-based, multi-tenant platform with feature-rich applications and the flexibility of a microservices architecture,” said Chris McGugan, Avaya senior vice president, Solutions & Technology. “While continuing to offer our customers their choice of deployment options, we expect our enterprise customers to shift from an on-premise deployment paradigm to a cloud-based private or public cloud architecture over the next two to three years. Accordingly, and uniquely, our next generation contact center platform, Avaya IX-CC, has been designed to meet that expectation.”

Avaya IX-CC is the latest in a series of transformational cloud investments from Avaya. Earlier this year, Avaya made its ReadyNow UC and CC private cloud offerings available globally with the announcement that its solutions would be hosted in both Avaya and IBM data centers worldwide.

The Avaya IX-CC next generation Contact Center as a Service platform is expected to be available to customers in H1 2020 with voice capabilities, followed by omnichannel features later in the year.

About Avaya

Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

Cautionary note regarding forward-looking statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to expected feature releases and statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

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Alex Alias

Corporate Communications, Avaya

alalias@avaya.com

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