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Avaya Announces U.S. Partner of the Year Awards at Avaya ENGAGE® 2019

Top U.S. Partners recognized in Cloud, Innovation, Service, MidMarket and U.S. Federal categories

Austin, Texas – Avaya ENGAGE – January 23, 2019 – Avaya Holdings Corp. (NYSE: AVYA) honored six U.S. partners for their outstanding collaboration, contribution, and commitment to innovation. Avaya’s Partner of the Year Awards celebrate leaders across five categories (Innovation, MidMarket, U.S. Federal, Cloud, and Service) in addition to an award presented for Overall U.S. Partner of the Year.

“Our partners are integral to Avaya’s success, so I’d like to congratulate all of our award winners for their commitment to customers and their passion for results over the past year,” said Gary Levy, Vice President, U.S. Channels, Avaya. “These partners are delivering on their strategic goals, evolving their businesses in new ways, and delivering unmatched outcomes to our customers. Avaya looks forward to our continued partnerships focusing on providing our customers innovative solutions and service that create experiences that matter.”

The following winners were announced during Avaya ENGAGE in Austin, TX:

  • Cloud Partner of the Year: Allegiant Technology
    Allegiant Technology is an authorized reseller of Avaya and an industry leader in business communications, connectivity and continuity, outsourced IT services, and security assurance. As one of Avaya’s largest “Powered by” resellers, Allegiant Technology has developed both a direct and wholesale business practice and created a world class underground data center as well as technical expertise to be a single source provider to MidMarket customers.
  • U.S. Service Partner of the Year: ConvergeOne
    ConvergeOne is one of Avaya’s largest business partners with more than 2,700 employees in over 85 branch offices meeting the needs of enterprise and IOC customers across the country. Following up last year’s wins for Avaya Service Partner of the Year, ConvergeOne again delivered incredible results in 2018 that included a consistent focus on servicing one of Avaya’s largest customer segments, with over 70% customers taking advantage of retail maintenance offers.
  • Innovation Partner of the Year: Windstream
    With a solid history of innovation and becoming Avaya’s first XCaaS partner in July 2014, Windstream was the first XCaaS provider to include Oceana and Breeze as part of its Contact Center solution offering. This past year, Windstream has shown the strength of Avaya Breeze and Oceana in their XCaaS portfolio, adding new functionality that helps to empower their enterprise clients to deliver better customer experiences.
  • MidMarket Partner of the Year: Integration Partners Corp.
    Integration Partners Corporation designs, implements, and supports secure unified communications and network solutions. The company achieved outstanding sales of Avaya Mid-Market solutions during 2018 and continues to be one of Avaya’s leading partners selling the full portfolio of solutions and services. In FY18, they continued their leadership position by achieving 18.5% YoY revenue growth with Avaya.
  • U.S. Federal Partner of the Year: Jacobs Technology
    Jacobs Technology focuses on building long-term client relationships to become one of the largest and most diverse providers of technical, professional and construction services. They were not only Avaya’s top-line revenue producer in the U.S. Federal space this year, but also grew their overall business with Avaya 325% YoY. They sold the most end point devices in the Federal market in fiscal year 2018 and transacted the single largest device sale ever to a Federal Agency.
  • Overall Partner of the Year: Carousel Industries of North America
    As an Avaya Diamond partner with more than 550 certifications, Carousel helps IT leaders design and deploy leading Avaya UC&C, contact center, networking, and cloud solutions. Following up from last year’s Mid-Market Partner of the Year, in 2018 Carousel continued to achieve outstanding sales of Avaya Mid-Market solutions. In 2018, the company invested in all things Avaya, forming an Avaya Cloud team to ensure strategic alignment. Carousel’s commitment to Avaya’s core business was evident with a 37% growth in Contact Center, 112% YoY in Avaya Professional Services (APS) and 20% growth across overall Product and APS.

Alex Alias and
Julianne Embry

Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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Source: Avaya Newsroom

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