Avaya Customer Happiness Index and Behavior Pattern Analytics are Honored as one of The Information Technology Industry’s Coveted Best Products
Santa Clara, CA – July 25, 2018 – Avaya Holdings Corp. (NYSE:AVYA) today announced that Network Products Guide, one of the industry's leading technology research and advisory guides, has named Avaya a Gold winner for Business Intelligence and Analytics in the 13th Annual 2018 IT World Awards®. These industry and peer recognitions from Network Products Guide are premier information technology awards honoring achievements across every facet of the IT industry.
“Avaya has transformed its unified communications and contact center platforms to integrate emerging disruptive technologies to help greatly improve a companies’ ability to enhance their customer experience," said Chris McGugan, SVP of Solutions & Technology, Avaya. "By enabling organizations to immediately benefit from the enormous volumes of historical and real-time data they have to better understand customer satisfaction, Avaya is turning that data into actionable insight and concrete results for businesses and government agencies. We are honored to be recognized by IT World Awards with this esteemed industry and peer recognition.”
The Avaya Happiness Index on Blockchain enables organizations to dynamically manage the customer journey to achieve greater satisfaction. Developed in partnership with Avanza Innovations, this unique solution securely collects and automatically analyzes customer interaction data from multiple sources across all channels in real time, harnessing innovative technologies in the areas of blockchain, artificial intelligence and advanced data analytics to transform customer experience.
The blockchain infrastructure securely collects and shares anonymous customer interaction data from a network of peers, while the real-time automated analysis of speech and text (chat, IM, email and SMS) interactions instantly identifies behaviors and trends, accelerating an organization’s ability to anticipate requirements and proactively respond to customer demands.
An annual achievements and recognition awards program with active participation from a broad spectrum of industry voices, the annual IT World Awards recognition program encompasses the world’s best in organizational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology.
More than 80 judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2018 award winners. Winners will be honored in San Francisco on Monday, July 30, 2018 during the annual SVUS Red Carpet Awards Ceremony Dinner in San Francisco attended by the finalists, winners, judges and industry peers.
About NPG’s IT World Awards
As industry’s leading technology research and advisory publication, Network Products Guide plays a vital role in keeping decision makers and end-users informed of the choices they can make in all areas of information technology. The Annual IT World Awards is part of the SVUS Awards® recognition program from Silicon Valley in the United States of America which also includes other programs such as CEO World Awards, Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globe Awards, Info Security PG’s Global Excellence Awards, Pillar World Awards, PR World Awards, and Women World Awards. To learn more, visit www.networkproductsguide.com
Avaya (NYSE:AVYA) enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, availability and effectiveness of new products and features. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom