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Zang Receives Frost & Sullivan’s New Product Innovation Award

Zang recognized for bringing a new level of innovation to cloud-based communications

SANTA CLARA, Calif. – (July 20, 2017) Zang, an Avaya company, is pleased to be recognized by Frost & Sullivan as a New Product Innovation Leader in the North American cloud-based communications market. Currently, Zang is enabling enterprises to embed rich communications capabilities – such as voice and text – in apps, helping them create greater efficiencies in customer/employee communications and business processes.

After researching a wide range of markets across multiple sectors and geographies, Frost & Sullivan’s global team of analysts and consultants recognized Zang for bringing a new level of innovation to the enterprise cloud space. While most competitors are focused on either delivering API-driven communications to application developers or working to overlay APIs on top of existing communications services, Zang is uniquely positioned in the market by delivering communications technologies on three strategic fronts: Communications Platforms as a Service (CPaaS), Unified Communications as a Service (UCaaS), and team collaboration. These three strategic fronts drive a level of communications capabilities that, when combined, give enterprises a holistic approach to seamless communications with both employees and customers.

The company’s relative market position is supported by three key products—Zang Cloud, Zang Office, and Zang Spaces—as the basis for the Frost & Sullivan award recognition:

  • Zang Cloud is a fully formed CPaaS platform offering voice, text message, and call recording services (on-demand in over 50 countries) as communications-enabling apps and workflows across the enterprise. Integrated with Breeze, Avaya’s flexible development platform and orchestration toolset, Zang Cloud is well suited to meet the needs of Avaya customers and partners by providing a cloud-based or hybrid complement to the company’s on-premises UC platforms. Zang Cloud is more than an on-demand cloud-based CPaaS offering, it is a gateway to an all-encompassing ecosystem that drives more effective communications.
  • Zang Office is the company’s public cloud UCaaS offering that provides small- and mid-sized organizations with a reliable, affordable, and easy way to set up cloud-based business phone services. Avaya customers looking to move to the cloud will find Zang Office’s support of Avaya desktop phones to be a cost-effective transition with no need for significant reinvestment in endpoints.
  • Zang Spaces brings team collaboration tools to Avaya at just the right time, as Frost & Sullivan believes that team collaboration is emerging as a disruptive tool that businesses of all sizes are currently evaluating as key components of their employee engagement and workflow enhancement strategies.



“Frost & Sullivan is pleased to recognize Zang with the 2017 North American Communications Platforms as a Service New Product Innovation Award. We believe Zang brings a unique dimension to the CPaaS market by taking the enterprise expertise of Avaya, one of the most recognizable and stalwart brands in the communications market, and combining it with the agility and speed of a start-up to bring a whole new tool set and customer experience to the market.”
Michael Brandenburg, Frost & Sullivan

“Being recognized by Frost & Sullivan as a New Product Innovation Leader in the CPaaS market is a tremendous honor. We believe Zang’s full suite of cloud-based communication technology has the power to transform businesses communications, and over the next year we’re focused on developing even more innovative solutions for our customers across the globe.”
Mo Nezarati, GM, Zang, Inc.

About Zang, Inc.
Zang, an Avaya company, provides digitally native communications solutions for organizations and individuals. Zang solutions are the culmination of decades of communication innovation on a pure cloud platform and include Zang Cloud, a communications development platform and API used to embed voice and messaging capabilities into applications; Zang Office, a cloud phone system for businesses; and Zang Spaces, a meeting and team collaboration-as-a-service application. For more information, visit

About Avaya
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should," or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates, and projections. While we believe these are reasonable, such forward-looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

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Corporate Communications, North America

Corporate Communications, North America


About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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