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Avaya Drives Smarter Healthcare via Telemedicine Robot in Brazilian Pediatric Hospital

Avaya and Itscon deliver complete portfolio of healthcare solutions that improve patient care

Santa Clara, Calif. – March 23, 2017 - Progress in the area of ​​telemedicine has increasingly demonstrated the positive impact technology can have on the relationship between doctors, patients and healthcare institutions. Avaya, along with its business partner Itscon, is contributing to the progress in patient care with a telemedicine robot that is built on Avaya video conferencing at a large pediatric complex in Brazil.

Equipped with medical supplies and a fast-charging, two-hour battery, the telemedicine robot is free to roam through the hospital’s corridors and ICU rooms. Through the telemedicine robot, doctors at the Brazilian pediatric hospital can interact via video with U.S.-based hospital specialists and exchange information on patients' progression - all in full HD imaging.

According to the "Global Markets for Telemedicine Technologies" - a study by Avaya - 3 out of 4 healthcare organizations expect to invest more in technology, while 1 in 3 health professionals are unhappy with the technology they currently have. On the side of hospitals, health plan operators and industry institutions, new communication technologies are able to combine an efficient channel with cost optimization and improved results.

With customized solutions for complete support during all stages of patient care, Avaya Healthcare solutions are used by more than 5,000 healthcare industry institutions. Avaya is active in the contact-center sector of health plan operators and the largest laboratories in Brazil and around the world. From prevention to postoperative care, Avaya solutions allow healthcare providers to incorporate the appropriate channel at each point of contact through the patient's journey.

"Patient satisfaction demands a new assessment of the channels that can be used at each stage of the patient’s journey. The healthcare industry must be attentive to the availability of digital solutions that support and improve patient care and engagement.”
Rander S. deSouza, Senior Consulting System Engineer for Avaya

About Avaya
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology.  We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements.



Corporate Communications, North America

Corporate Communications, North America


About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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