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Avaya And Its Customers Kick Off GITEX 2020 With Industry Awards Scoop

GITEX Technology Week, Dubai, United Arab Emirates – December 7, 2020 - Avaya (NYSE: AVYA) has announced a continued winning streak of industry recognition, picking up a set of accolades at yesterday’s Future Enterprise Awards, held virtually on the first day of GITEX Technology Week 2020.

American Hospital Dubai, an Avaya customer, won Healthcare Implementation of the Year. Avaya was recognised as ‘Enterprise Vendor of the Year’, while the ‘Technology Personality of the Year’ award was given to Nidal Abou-Ltaif, President, Avaya International.  

“Customers continue to recognize the value of Avaya’s communication and collaboration platforms. As remote working and digital collaboration have become the norm this year, the company’s cloud-based solutions have become mission-critical to countless organizations’ daily operations. The company has enabled millions of workers and students to go remote, and the team’s recognitions for these efforts is well deserved,” said Kausar Syed, Group Sales Director at CPI Media Group, the organizer of the Future Enterprise Awards.

At the heart of Avaya’s value to its customers is Avaya OneCloud, a unique hybrid delivery architecture that protects investments, prevents disruption, and ensures multiexperience continuity across each phase of a personalized cloud journey. This multicloud application ecosystem delivers effortless, seamless, and context-driven experiences across all touchpoints for customers and the employees who serve them.

American Hospital Dubai has adopted a comprehensive suite of digital contact center services, with Avaya OneCloud CCaaS at their core, enhancing its teams’ ability to communicate with patients along their health journey. By connecting people, resources, data, and solutions, the solution helps American Hospital Dubai optimize its operations help care team members communicate seamlessly so that they are more accessible. 

“On behalf of the Avaya team, I extend my congratulations to American Hospital Dubai, which has earned a well-deserved recognition for its innovative approach to creating a connected patient experience,” said Simon Harrison, SVP and Chief Marketing Officer, Avaya.

“I would also like to congratulate Nidal and our colleagues on their recognitions. At Avaya, we are guiding our global client base, including retailers, schools, healthcare, governments, and businesses of all shapes and sizes, and helping them find new ways to connect, create and think as they write the new rules for their industries.”

Avaya’s double win follows last month’s success at the MEA Finance Awards, at which the company was named Best Digital Banking Innovation Provider.

Avaya’s presence at GITEX Technology Week is in partnership with Extreme Networks, Verint Systems Inc., Semafone, Koopid, Imperium, Calabrio, IR and Nectar. Visit Avaya at Stand Z1-B10, Zabeel Hall, at Dubai World Trade Centre between December 6 and 10, 2020, or join online using the GITEX Plus platform.


Alex Alias and
Julianne Embry

Avaya PR

Tom Paye

PR Manager – Middle East, Africa & Turkey

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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