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GITEX Technology Week, Dubai, United Arab Emirates – December 6, 2020 – Gulf Bank, one of the largest and leading banks in Kuwait, has embarked on a multi-year customer experience transformation journey with Avaya as it seeks to embrace a multiexperience approach that strenghtens its market differentiation through better customer and employee experiences.
Built on Avaya OneCloud CCaaS, the suite of solutions being adopted by Gulf Bank enable the financial institution to not only meet the digital demands of its customer base, but also to create a more flexible working environment for contact center staff now empowered to work from anywhere.
The transformation journey began earlier in the year, when Avaya supported Gulf Bank at the height of the COVID-19 pandemic by providing remote agent licenses. This deployment maintained Gulf Bank’s exceptional service levels without compromising the safety of its staff, and set the stage for a wider customer experience transformation.
“We had planned to adopt a wide-ranging digital transformation plan with Avaya earlier in the year, but our priorities shifted when COVID-19 hit. Avaya not only supported us through the worst months of the pandemic by enabling our agents to work from anywhere, but also helped lead the development of our new strategy that meets the realities of today’s market. As our customer demands evolve, we are confident we have the right technology partner to continue delivering stand-out experiences across an increasingly broad range of touchpoints,” said Mohammed Al-Qattan, General Manager of Consumer Banking at Gulf Bank.
Going forward, the transformation project will see Gulf Bank further invest in its digital capabilities to create a customer experience center that provides exceptional engagement across all touchpoints throughout the customer journey while maintaining the highest standards of privacy and security. Built on open platforms, the solution creates a multiexperience journey by empowering customers and employees with contextual customer information, easy access to subject matter experts, and the ability to transition seamlessly between touchpoints.
Faten Halabi, Regional Sales Lead, Avaya, said: “We are proud to have supported Gulf Bank, one of the region’s standout financial institutions, as it met the challenges of the pandemic. And we are prouder still to be supporting the bank as it continues to invest in delivering exceptional customer and employee experiences. For 60 years, Gulf Bank has evolved and transformed to meet the needs of its customers, and we look forward to enabling that transformation well into the future.”
About Gulf Bank Gulf Bank is one of the leading conventional banks in Kuwait with total assets of KD 6 billion for year ending 31 December 2019. The Bank provides a broad offering of consumer banking, wholesale banking, treasury, and financial services through its large network of more than 50 branches and more than 200 ATMs in Kuwait. The Bank was founded in 1960 and is listed on the Kuwait Stock Exchange (Boursa Kuwait) since 1984.
Alex Alias and Julianne Embry
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
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This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom