Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Newsroom
Share
Dubai, United Arab Emirates – November 26, 2020 – Avaya (NYSE:AVYA) today announced its participation at the 2020 edition of GITEX Technology Week, where the company will demonstrate solutions that address post-pandemic business challenges and prepare organizations for the new world of work.
Avaya’s presence at GITEX Technology Week, the only in-person global technology exhibition of 2020, will be supplemented with a large footprint on GITEX Unlimited, a digital platform that enables remote visitors to experience the event from the comfort of their homes and offices.
Under the theme ‘Every Experience Matters’, the technologies on display are based on Avaya’s multicloud application ecosystem that delivers effortless, seamless, and context-driven experiences across all touchpoints for customers and the employees who serve them.
The event comes as IT and business leaders are grappling with a raft of fast-moving challenges and uncertainties as a result of the COVID-19 pandemic. Avaya’s recent ‘Work from Anywhere’ survey found that 72 percent of businesses have been revisiting their overall business model due to the changes brought on by COVID-19. And an even larger number, 80 percent, are rethinking their customer experience.
At GITEX, Avaya will address these challenges with a solution portfolio, powered by AI, automation and layered innovation, that enables businesses to create the future customer experience center and future digital workplace and realize shorter time to value.
“The world is very much adapting to new business models – a fact made obvious by GITEX Technology Week’s decision to adopt a hybrid approach for its 2020 edition. COVID-19 has accelerated digital transformation by several years, and amid that shift, it’s become clear that increased focus needs to be placed on delivering incredible experiences across every touchpoint. We’ll be at GITEX to demonstrate how every experience matters, felt by a customer or employee and whether it’s online or in-person. And that prioritizing those experiences is the key to business success in the new future of work,” said Nidal Abou-Ltaif, President, Avaya International.
At the heart of Avaya’s presence at GITEX is Avaya OneCloud, a unique hybrid delivery architecture that protects investments, prevents disruption, and ensures multiexperience continuity across each phase of a personalized cloud journey.
Visitors to the Avaya stand at GITEX, as well as to its virtual booth, will discover real-world examples of Avaya OneCloud technologies in action, with AI-powered workflows providing employees with the context and virtual assistance they need to create memorable experiences. These demonstrations will also show visitors how to connect customer and employee touchpoints with 360-degree visibility, convenient co-browsing, easy CRM integrations, and more.
Also on display will be the latest innovations being brought to Avaya Spaces, the all-in-one video collaboration platform for the digital workplace – including use cases that provide a glimpse into the future of patient experiences for the healthcare industry.
Avaya will also be joined by a number of its customers from across Middle East and Africa regions, demonstrating innovations across the healthcare, education, banking and telecommunications industries.
Avaya’s presence at GITEX Technology Week comes in partnership with Extreme Networks, Verint Systems Inc., Semafone, Koopid, Imperium, Calabrio, IR and Nectar. Visit Avaya at Stand Z1-B10, Zabeel Hall, at Dubai World Trade Centre between December 6 and 10, 2020, or join online using the GITEX Unlimited platform.
Alex Alias and Julianne Embry
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom