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Mecca, Saudi Arabia – August 17, 2020 – King Abdullah Medical City, a leading not-for-profit healthcare facility based in Mecca, has slowed the spread of the coronavirus across the region by setting up expert steering commmittees that can meet and collaborate safely through Avaya Spaces.
Through Avaya Spaces, the all-in-one video collaboration app for the digital workplace from Avaya (NYSE: AVYA), King Abdullah Medical City has been able to coorindate an effective COVID-19 response, meeting the medical needs of the city’s population while keeping healthcare providers safe. The facility’s use of the immersive collaboration app as a cornerstone of its strategy exemplifies Saudi Arabia’s digitally focused response to the COVID-19 pandemic.
King Abdullah Medical City used Avaya Spaces to establish an always-on, specialized workflow -based steering committee made up of medical and administrative experts, to coordinate COVID-19 responses across teams quickly, to slow the spread of the virus.
“The application contributed to building a fast and adaptive work environment, helping us to overcome the rapid changes and challenges caused by the COVID-19 virus. It offered our teams alternative and effective methods to continue working, so that we could meet the medical needs of both the people and authorities of Mecca,” said Engineer Mohsen Baabdallah, Executive Director of Information Technology at King Abdullah Medical City.
“Avaya Spaces facilitated virtual meetings, promoted group medical cooperation, and allowed business teams to create workspaces that enable them to send messages, share content, and manage medical tasks smoothly, and this is to ensure that employees are safe from infection with the virus."
Avaya Spaces changes the way works gets done. It helps bring together distributed groups of people instantly with immersive workspaces where they can message, meet, share content and manage tasks from a browser or mobile device, and provides an easy, secure and effective way to collaborate delivered via the cloud.
At King Abdullah Medical City, the app was integral to the facility’s COVID-19 response. With it, the facility’s teams were able to coordinate quickly to implement plans that drastically slowed the spread of the virus. Medical teams, meanwhile, used the app to provide remote healthcare services.
The coronavirus recovery rate in Saudi Arabia has continued to increase, nearing 90% in mid-August, according to the country’s Ministry of Health.
According to Zouheir Diab, Managing Director – Saudi Arabia, Avaya, the long and close relationship between Avaya and King Abdullah Medical City meant that the healthcare facility could quickly implement Avaya Spaces and derive tremendous value from the application almost instantly.
“King Abdullah Medical City is one of the largest and most advanced medical cities in the Kingdom of Saudi Arabia, and we’re proud of the role that our technology has played in its successful COVID-19 response,” he said. “Saudi Arabia’s response to the coronavirus has been rightly celebrated across the world, and is characterized by a willingness to embrace advanced, digital technologies. Nowhere is this more obvious than in Mecca, where King Abdullah Medical City has used Avaya Spaces to develop distributed steering committees and working groups to control the spread of the virus and ensure the safety of its citizens.”
Alex Alias and Julianne Embry
Avaya PR corpcommsteam@avaya.com
Tom Paye
PR Manager – Middle East, Africa & Turkey tpaye@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
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This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom