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CommsPlus targets growing Australian cloud communications market with Master Agent agreement for Avaya Cloud Office

Sydney, Australia – June 22, 2020 – In a move targeting Australia’s growing cloud-based unified communications market, CommsPlus Distribution has signed a Master Agent agreement with Avaya that will help the country’s organisations enable a new, distributed workforce with Avaya’s latest unified communications (UC) platform.

The partnership will see CommsPlus, the distribution partner of choice for leading communication vendors throughout Australia, New Zealand, Fiji, and Papua New Guinea, distribute a range of Avaya products, starting with the new Avaya Cloud Office by RingCentral solution.

“When you combine Avaya’s solution set with our services portfolio, our partners have the opportunity to expedite their customers’ adoption of comprehensive cloud communications no matter how diverse or dispersed their operations may be,” said Paul Bailye, Group General Manager at CommsPlus.

“This partnership also enables our voice resellers to easily create and build recurring revenue streams and expand their own portfolios as part of the market’s wider adoption to cloud communications.”

An all-in-one unified communications-as-a-service (UCaaS) platform, Avaya Cloud Office makes it fast and easy for organisations to leverage cloud communications to drive business success. By enabling voice calls, team messaging, meetings, conferencing, file sharing and more, Avaya Cloud Office empowers workforces to meet, share and collaborate productively no matter where they are.

“With this partnership announcement, we’re continuing to modernise the ‘experience’ and communication technology market in Australia and around the world,” said Steve Williams, Channel Director Australia and New Zealand (A/NZ) at Avaya.

“Avaya Cloud Office provides Australian organisations with the tools to adapt to the new world of work while saving time, resources, and money on their communications strategies. With CommsPlus, we will enable our joint partners and agents to accelerate their ability to help Australian organisations to innovate quickly and simply without having to make heavy, up-front investments.”

As part of the agreement, CommsPlus will also distribute Avaya’s open SIP, multi-platform communications devices and Avaya IP Office to its channel of agents, value-added resellers and system integrators, providing the market with one of the most rounded suite of commnications offerings available.

With training and technical centres in Melbourne, Sydney, and Brisbane, Avaya partnered with CommsPlus for its local market presence, partner support programs and extensive industry experience.

CommsPlus has already launched an agent recruitment strategy that offers a range of agent and reseller support programs, including pre- and post-sales support, technical support, professional services, billing and subscription management, technical training, and localised marketing activities.

About CommsPlus

CommsPlus Distribution is the distribution partner of choice for leading communication vendors throughout Australia, New Zealand, Fiji, and Papua New Guinea. With over 25 years of telecommunications experience, we have learned and understand the importance of “partnership”. Our operations have internationally recognised ISO9001-2015 certification for our quality management system and our innovative and agile support programs ensure that our partners receive the best-in-class service and support experience.  Find out more about how we can help you grow your business at


Tom Paye

PR Manager – Middle East, Africa & Turkey

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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Source: Avaya Newsroom

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