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Avaya Spaces Enables Emaar Properties To Compose Better Digital Real Estate Experiences

  • Using Avaya Spaces, Avaya has helped Emaar Properties to compose immersive video consultations between its property experts and prospective buyers

GITEX Global – Dubai, United Arab Emirates – October 17, 2021 ­–With property sales in Dubai having bounced back over the last 12 months, and with 64,000 units scheduled to come online in the next year, according to Dubai Land Department records, Avaya (NYSE: AVYA) is helping Emaar Properties PJSC (DFM: EMAAR) to fast-track growth with digital real estate buying experiences powered by Avaya Spaces, the workstream collaboration platform for the digital workplace.

Using Avaya Spaces, Emaar Properties is now providing immersive video consultations between its property experts and prospective buyers. The solution enables Emaar Properties’ website visitors to instantly initiate video sessions with an expert to enquire about any property, before progressing through a seamless and secure digital buying experience.

Taking full advantage of Avaya Spaces’ capabilities, the video consultation solution takes place through an easy-to-use browser-based interface that delivers seamless interaction over video, voice and chat, while enabling agents and buyers to easily send and receive files or screen share.

And to ensure security compliance, every video session creates a unique browser address, which expires after a certain period of time. Data shared via the chat function during these video consultations is encrypted, and is deleted at the end of the call.   

Avaya Spaces offers evolved Unified Communications capabilities via a user’s preferred device, with AI-enhanced meetings and simpler, integrated voice and video calling powered by Avaya OneCloud™ CPaaS (Communications Platform as a Service).

The service is designed to be always-on, so that prospective buyers can launch video consultations anytime. If a video session is initiated and no property expert is available, the buyer is placed in a virtual waiting room. They are then automatically connected with the next available expert.

“Emaar Properties’ track record as a real estate pioneer is based on the memorable experiences that it provides to the owners and residents of its developments. And now, the company is delivering a digital buying experience that preserves the all-important human touch of a face-to-face transaction. We’re proud to be supporting Emaar Properties in its use of open platforms to advance the industry,” said Nidal Abou-Ltaif, President, Avaya International.

The solution composed by Emaar Properties will be on display on Avaya’s stand at GITEX Global 2021. Avaya’s presence at GITEX comes in partnership with Future Technology, Gulf Applications, RayCom Technologies, Sestek, Summit Technology Solutions, Toolwire, TOPAZ, and Verint Systems. Visit Avaya at its stand in Zabeel Hall, Dubai World Trade Centre, between October 17 and 21, 2021, or tune into the live broadcast.

About Emaar Properties
Emaar Properties PJSC, listed on the Dubai Financial Market, is a global property developer and provider of premium lifestyles, with a significant presence in the Middle East, North Africa and Asia. One of the world’s largest real estate companies, Emaar has a land bank of 1.7 billion sq. ft. in the UAE and key international markets.

With a proven track-record in delivery, Emaar has delivered over 72,100 residential units in Dubai and other global markets since 2002. Emaar has strong recurring revenue-generating assets with over 1,140,000 square metres of leasing revenue-generating assets and 27 hotels and resorts with 5,895 rooms (includes owned as well as managed hotels). Today, 50 per cent of the Emaar’s revenue is from its shopping malls & retail, hospitality & leisure and international subsidiaries.

Burj Khalifa, a global icon, and The Dubai Mall, the world’s most-visited retail and lifestyle destination, are among Emaar’s trophy destinations.


Alex Alias and
Julianne Embry

Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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Source: Avaya Newsroom

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