Joins network of companies transforming the customer experience with solutions that leverage Avaya customer and team engagement capabilities
San-Francisco, June 14, 2016 – CallVU, a leader in Visual Engagement, today announced it has been selected by Avaya for membership as a Technology Partner in the Avaya DevConnect program. Avaya is a leading global provider of business communications software, systems and services. Avaya solutions enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
The CallVU Mobile Digital Engagement Platform enhances the customer experience by augmenting calls with rich digital media to help improve self-service and enable real time customer-agent collaboration. As a DevConnect Technology Partner, CallVU expects to deliver proven interoperability of its solutions with the Avaya customer engagement and mobility portfolios, so that companies can easily integrate new engagement plug-in applications from CallVU into their Avaya infrastructure.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of capabilities – spanning collaboration, management, analytics, reporting and communications-enabled business process applications – helping joint customers extend the value of their collaboration and contact center investments and accelerate the speed at which their organization delivers true value to the bottom line.
“Membership in the Avaya developer community will help us improve our product offerings and serve customers more efficiently and effectively,” said Ori Faran, CEO of CallVU. “Working with Avaya gives CallVU an opportunity to offer customers a compliance-tested solution that leverages their existing Avaya platforms and investments to help improve ROI and cost of ownership.”
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, mobile and emergency notification services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides companies with a wide range of technical education, access and support for many Avaya platforms and interfaces, often at no cost to Registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya strategy and value offered to Avaya customers. DevConnect Technology Partners like CallVU must meet rigorous criteria for customer satisfaction, product support, business operations, marketing and sales.
“Technology partners like CallVU are helping Avaya build our ecosystem of DevConnect compliant solutions,” said Eric Rossman, vice president, Developer Relations, Avaya. "This helps provide Avaya customers with access to the solutions that meet their needs, which they can deploy with confidence.”
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Established in 2012, CallVU provides its Mobile Digital Engagement Platform, that combines rich digital, interactive media and voice into a new customer journey to deliver a highly engaging and collaborative customer experience and creates a new customer service channel for smartphone users to increase digital engagement and self-service, reduce calls, and improve first contact resolution in contact centers. CallVU’s technology is protected by United States patents and deployed by leading enterprises worldwide.