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Avaya Builds Syscomm a Network for Next Generation IT and Communication Services

Avaya Fabric Connect gives Syscomm’s network greater speed, resilience, performance and flexibility
Santa Clara, Calif. — May 16, 2016 — For Syscomm Limited, a UK-based service provider that offers IT and communications services to a wide range of business customers, the bottom line is simple: its network is its business. The company had outgrown its legacy network and needed a more scalable solution to enhance performance of its core services, accelerate provisioning and simplify infrastructure management. Avaya Fabric Connect enabled Syscomm to replace its aging MPLS network with a brand new fabric infrastructure within a tight timeframe without disrupting existing customers or services.
The new Avaya network infrastructure provided Syscomm with the following benefits:
•        Access to new services that can now be provisioned in minutes, with no interruption to customers and reduced provisioning risks.
•        Instant failover and rapid diagnosis of any faults.
•        Fabric to customer sites, which created minimal latency with maximum security.
•        The ability to optimize network and service design with unprecedented scalability, nationally or internationally.
Delivering the added resilience that Syscomm sought, the new infrastructure was put to the test just weeks after implementation when a major London data center experienced a prolonged power failure, disrupting services for several leading Internet firms. While dozens of hosted service providers were struggling, Syscomm’s customers experienced no disruption.
“Recently, when the power was flapping up and down at a London data center site, our network just carried on. All of our traffic instantly rerouted over alternative paths. There wasn’t even a ripple of disruption for any customer service on our network. We lost a whole data center, and not a single customer reported a fault.”
Chris Tyler, director at Syscomm
Tags: Avaya, Syscomm, networking, business communications, fabric connect, data center, technology
About Syscomm
Syscomm Limited was established in 1984. It provides premier outsourced IT support, network consultancy, WAN and cloud computing services to United Kingdom (UK) businesses, helping them harness the strategic business benefits brought by enterprise-class technology solutions. It is headquartered in Coventry and operates six data centers around the UK. For more information, please visit
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.  For more information please visit
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology.  We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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