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The fact that customer expectations and needs are changing isn’t exactly news to any business. The same goes for the telecommunications industry. According to one PwC report, 73 percent of people point to customer experience as an important factor in their purchasing decisions – just behind price and product quality. (CommsMEA)
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.