25 Apr 2018

Avaya to unveil cloud-based contact center solutions in India

The US-based communications technology company Avay said that it would introduce end-to-end Contact Center-as-a-Service (CCaaS) solutions in India by July 2018, as a part of its strategical focus on Asia’s Business Process Outsourcing (BPO) industry.

“Avaya is introducing end-to-end CCaaS solutions for the Asia-Pacific market, with the first offerings available in India and the Philippines in July 2018, followed by the rest of APAC by December 2018,” the company said in a statement.( Economic Times.)

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