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The Contact Center Ghosts of Past, Present, and Future: Part 1

In part 1 of this 3-part series we explore one of the biggest challenges any contact center faces, which happens to be a challenge all businesses face: staffing to meet demand. For many businesses, it’s even tougher during the holidays.


About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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