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Avaya CEO Jim Chirico On ‘Landmark’ 2021 And ‘Reshaping’ To A Cloud-First Company Bent On Breaking Records

Avaya spent 2021 shattering records in cloud, partner, and subscription revenue. In the process, the formerly UC hardware giant has reversed more than a decade of annual revenue declines and has come out the other side as a formidable software and services company, Jim Chirico president and CEO of Avaya, told CRN.

“We’re having a year of many firsts for the company,” Chirico said. “We grew full-year revenue by $100 million, which is a first,” Chirico (pictured), said following the company’s Q4 2021 earnings call. “I think equally as important is how we’ve been able to reshape the company, really becoming a cloud-first company, along with continuing the leadership in large enterprise communications.”


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Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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