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Avaya Invests in Zero-Knowledge Approach to CCaaS Security

If contact centers are the front door to customer experience, then security and data confidentiality are the keys. And the old ways of confirming customer identification — like asking mother's maiden name — aren't cutting it, as one leading UC analyst shared with No Jitter. For its part, Avaya is looking to address these security issues with a newly announced strategic investment in identity platform provider Journey.


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About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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