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5 Things a Business Should Do to Create a Wow! Customer Experience

How can you use artificial intelligence to elevate these experiences at scale? Leveraging AI to enable the experience to go beyond basic and transactional that will at best evoke a neutral experience, AI will enable a wow experience by making it intelligent, personalized as well as evergreen as it will improve the more it engages. Great example is without contact tracing use case where we had massive value in response rates but during case management it new the user and could proactively reach out based on age, risk and days in quarantine to provide personalized experience on next steps

Read more at Authority Magazine.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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