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In the Age of WFA, Collaboration Tools Need a New Purpose

In 2020, collaboration solutions became the biggest hotbed for innovation and rapid adoption. But Anthony Bartolo, Executive Vice President and Chief Product Officer at Avaya, says the technology still needs to expand beyond its current capabilities to meet the business needs of the work from anywhere (WFA) environment. He argues the WFA age demands new approaches for contact centers, video conferencing and collaboration platforms. 



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Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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