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Avaya’s Jim Chirico: Cloud, Subscriptions ‘Far Outpacing’ Competition

“We actually are seeing ourselves winning more deals than not and winning against our competition, who might be more of a point-in-time solution,” The UC giant’s CEO Jim Chirico told CRN following Q4 2020 earnings.

Once considered a premise-based unified communications player, Avaya’s cloud and software-as-a-service business has doubled in just one year and the company has the channel to thank for most of its cloud and subscription growth.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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