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Creating the next generation of super-agents

Jonathan Maher, enterprise cloud sales leader for Europe at Avaya, explains why employees are an organisation’s secret weapon.

Experiences, and the associated feelings that these experiences produce, matter. But these experiences don’t begin with the way we treat our customers – they start with our employees. Customer experience and employee experience are in fact two sides of the same coin. A great customer experience depends on having an engaged employee, and having engaged employees translates directly to valuable customer experiences.



About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at


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