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Have a hassle-free and always-on contact center

At a time when people are mandated to self-distance and wear masks, the idea of “the human touch” may seem a bit disquieting. In commerce especially, face-to-face contact is about the last thing most customers want right now. Human voices, however, have perhaps never been more important.

As many companies struggle to find a “business usual” stance in 2020, service demand levels have risen steeply for around the world. It’s one of the most surprising outcomes of the global shift to a largely work-from-home (WFH) model. For many leaders this blessing, this sign of prosperity, comes with its own set of problems that need to be resolved.

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About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

IT World Canada, Glenn Weir

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