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Avaya CEO: Record-Smashing Services, Subscriptions Are ‘Proof’ That COVID-19 Has Sped Digital Transformation

After topping its own sales records for software, cloud and subscriptions in the third quarter, Avaya CEO Jim Chirico tells CRN that there‘s still plenty of runway for partners to sell Avaya’s portfolio to transformation-minded clients.

Unified communications powerhouse Avaya beat its own records around software, cloud and subscription sales as COVID-19 continues to pressure businesses to quickly transform their IT and communications strategies.

“We‘re now seeing a lot of proof points that indeed COVID-19 is accelerating our customers’ digital transformation by at least two to three years. These customers are continuing to put a lot of money on the table for work-from-home initiatives,” Avaya CEO Jim Chirico told CRN following the company’s third-quarter 2020 earnings call.

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About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

CRN, Gina Narcisi

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