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Adapting your contact center for the future of remote work: Insights, solutions and more

COVID-19 has shone a spotlight on contact centers worldwide. Phones are ringing off the hook. Emotions are escalating. Organizations are struggling to support agents in different areas of the world and at home. What will happen next time? This certainly won’t be the last significant challenge (naturally occurring, human-caused or technology-related) to strike. As the core of customer experience, contact centers are expected to skillfully navigate shifts and handle the “what ifs.”

By David Robertson, Managing Director, President of Sales, Avaya Canada

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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