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Avaya IX Contact Center integrated with Google Cloud Contact Center AI now is available for Avaya customers globally.
Avaya IX contact center is an AI-enhanced solution including voice, email, chat and mobile communications, and the Google integration aims to provide a better experience for clients throughout a customer’s interaction with the contact center.
https://www.channelpartnersonline.com/2019/11/14/avaya-google-expand-ai-capabilities-in-contact-center/
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.