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11-14-2019

Avaya, Google Expand AI Capabilities in Contact Center

Avaya IX Contact Center integrated with Google Cloud Contact Center AI now is available for Avaya customers globally.

Avaya IX contact center is an AI-enhanced solution including voice, email, chat and mobile communications, and the Google integration aims to provide a better experience for clients throughout a customer’s interaction with the contact center.

https://www.channelpartnersonline.com/2019/11/14/avaya-google-expand-ai-capabilities-in-contact-center/

 

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