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New data centres go live offering the security, privacy and flexibility of the private cloud with local data sovereignty
UC and CC solutions offered together in one private cloud platform
Dubai, United Arab Emirates – September 19, 2019 – Avaya Holdings Corp. (NYSE: AVYA) today announced that its private cloud solution, Avaya ReadyNow, is now being made available with the launch of new Avaya and partner hosted data centres in EMEA and APAC regions.
Avaya ReadyNow gives enterprise customers access to Avaya Unified Communications (UC) and Contact Centre (CC) solutions delivered in a secure private cloud environment, providing enterprises with convenient and automated path to the benefits of cloud communications.
The private cloud offerings feature preconfigured, per-seat consumption and standard bundles, providing established on-premise businesses with the scalability to fit their needs – all with greater flexibility than what public cloud offerings can provide. Since Avaya ReadyNow offers the same applications that Avaya customers are currently using on-premise, they are able to achieve efficiency savings by minimizing changes to their existing CC and UC workflows and allowing a smooth transition to cloud.
This launch forms part of Avaya’s near global deployment of its virtual cloud infrastructure, with over 3.6 million cloud seats deployed to date. Avaya is a market leader with 145 million seats worldwide, making it uniquely positioned to help enterprise customers transition to the cloud at scale.
Avaya ReadyNow is delivered under a single global delivery model across its international network of Avaya-hosted and partner data centres, providing availability in 34 countries, with consistent and predictable levels of service provided from all locations. Both a UK and a Germany-based Avaya-hosted data centre are now live, enabling enterprises based in these locations the ability to address local data security and compliance requirements.
These data centres host pre-built Virtual Private Clouds with interoperability to existing Avaya on-premise applications and assets. The dedicated software allows Avaya customers to add customized security measures as needed and operate in a hybrid environment, allowing customers to quickly realize the benefits of cloud. For large enterprises, Avaya ReadyNow also offers the option to add customisation on top to ensure consistent user experience and business process workflows during migration.
Ayman Majzoub, Senior Director of Sales for Avaya Enterprise Cloud said: “Many enterprise IT leaders are interested in the benefits of a cloud offering, such as an opex-based consumption model, flexibility and speed of deployment. But control and security concerns, along with the more limited manageability and customisation options from upstart cloud vendors, have slowed adoption for the larger requirements.”
“Our new delivery model and automation tools mean that Avaya ReadyNow is just that – infrastructure and packaged software can be deployed faster. Because the standard configurations are pre-built and pre-staged, we’ve been able to reduce what might otherwise take several thousand hours of build time down to a matter of minutes. And for more advanced configurations, we can quickly have a system set up and ready to be customized for our customers’ specifications.”
Zeus Kerravala, Principal Analyst at ZK Research, said: “Cloud has become a central feature of the new operating model for digital businesses, with 80 percent of future Contact Centre deployments forecasted to be either private cloud or hybrid cloud and on-premise solutions. This is being driven by customer demand for security control over data and networks, while retaining the option to migrate to a hybrid environment. With UC and CC adoption in the cloud continuing to grow, Avaya ReadyNow offers a very attractive proposition for those business leaders looking for a way to efficiently transform their communications without having to rebuild their workflows from scratch.” The new ReadyNow private cloud is just one of the many inspiring solutions that Avaya is set to bring to GITEX this year under its theme, ‘The Art of Experience’. Visitors to the trade show can see these innovations in action at Avaya’s stand, C10 in Za’abeel Hall, at the Dubai World Trade Center, from 6 to 10 October.
For further information on Avaya ReadyNow Private, visit the Avaya.com page – Private Cloud section and see ZK Research’s Buyers Guide to Cloud Communications.
Notes to Editors
For further details, see the Avaya ReadyNow Solutions factsheet here.
Alex Alias and Julianne Embry
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom