Compare Plans

06-27-2019

Avaya recognized as the 2019 Contact Center Vendor of the Year by Frost & Sullivan

India – June 2019 - Avaya Holdings Corp. (NYSE: AVYA) was honored with the 2019 Contact Center Vendor of the Year Award at the Frost & Sullivan 2019 India ICT Awards. The recognition affirms Avaya’s proven expertise and leadership in Contact Center solutions across public, private and hybrid cloud deployments. 

Now in its seventeenth consecutive year, the Frost & Sullivan India ICT Awards recognizes companies and individuals who push the boundaries of excellence, rising above the competition and achieving landmark business outcomes using digital and disruptive technologies in the Indian market.

Avaya’s award comes in no small part off the back of the trust it has garnered among the leading business process outsourcing companies (BPO), running some of the largest contact centers, across the region. Avaya provides contact center solutions for every leading BPO in India, the top 10 outsourcers in the Philippines, the top five BPOs in Japan, along with many other BPOs across APAC.

“Our relationship with the BPO community is very valuable to us and this award validates our continued commitment and focus to bringing innovative products and experiences to market. Contact centers must evolve to meet constantly changing customer demands. With a team of passionate and dedicated employees and a dynamic network of partners, Avaya will continue to deliver the best in omnichannel customer experience solutions for businesses of all sizes,” said Vishal Agrawal, Managing Director, India and SAARC, Avaya.

“We have unparalleled opportunities ahead of us and are passionate about providing the flexibility, open architectures, and deployment options that our customers need to exceed expectations and move ahead of the competition. We are actively investing in emerging technologies like real-time speech analytics and robotic process automation, which can be leveraged to transform the customer experience beyond voice, enable our customers to increase efficiency, drive automation, and provide greater flexibility in deployment. We thank Frost & Sullivan for acknowledging our efforts to create seamless and intelligent customer experiences,” he added.

Congratulating Avaya on the award, Benoy C.S., Vice President, Digital Transformation Practice, Frost & Sullivan, said, “Avaya has been one of the leaders in the contact center market in India and has made significant progress both in terms of revenue and customer wins in the recent years. The company’s approach towards developing new capabilities by partnering with leading contact center technology providers globally and regionally is enabling it to stay on top of its competition. During 2018, the company launched several new products and solutions that include increasing functionalities in omnichannel capabilities, infusing AI into routing, workforce optimization, agent capability augmentation and analytics, the opening of APIs to integrate customer’s existing ecosystem of solutions, etc. The special focus of the company has been to leverage advancements in technologies like analytics, AI and speech technologies and provide best-in-class contact center solutions to its business customers who can in-turn use the same to provide enhanced experience to their customers.”

Avaya is actively helping to drive digital transformation initiatives with some of the leading BPO firms in India, helping them to build unique and differentiated solutions that transform customer experience and deliver greater value. Avaya is the largest pure-play Unified Communications and Contact Center company, ranking No. 1 in CC and No. 2 in UC and collaboration over the last two years, and has significantly accelerated its pace of innovation, especially in cloud-based communications solutions. Avaya’s Contact Center-as-a-Service (CCaaS) offerings provide BPO organizations with flexible deployment options for moving to the cloud, enabling them to deliver differentiated services that enhance workforce efficiency and enable business processes to be automated.

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

About Frost & Sullivan

For over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to expected feature releases and statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

GET IN TOUCH

Alex Alias

Avaya Corporate Communications
alalias@avaya.com
669-242-8034

Saba Gupta

9654122432

saba.gupta@archetype.co

Attention

We were not able to identify your user role in our system. Would you like to become a customer and continue to your purchase? Otherwise you will be redirected to continue browsing Avaya.com

No
Error: There was a problem processing your request.