Connect your employees to your customers across the channels they use most.
Automate and personalize business processes with prebuilt or customized apps.
Call, meet, message, and more—all in one app.
Connect people, tasks, tools, and more in a customizable app built for immersive collaboration.
Rely on our team of experts to help you get the most from your investment.
Find a cloud that’s flexible, secure, and dedicated to your organization.
Explore our complete portfolio of devices for individuals and conference rooms.
See what’s next for your full-featured call center.
Explore your options for communications innovation.
Take collaboration, both inside and out, to the next level.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Look at what's new in our world—and how it benefits yours.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Listen in on conversations with tech innovators who are transforming the experience economy.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Avaya has long believed in the power and value of open platforms and ecosystems and is offering customers the flexibility to craft communication and contact center solutions that are tailored to their unique business needs and competitive drivers. Our Experience Builders and DevConnect programs have enabled tens of thousands of customers, SI’s, and ISV’s to create and deploy personalized, tailored solutions.
In recent years we’ve put a specific focus on not just expanding our ecosystem, but on participating and creating customer value as a part of the ecosystem of other industry players.
We are pleased to be included as part of the Microsoft Digital Contact Center Platform announcement made earlier this month at the Microsoft INSPIRE conference. This announcement further demonstrates our continued ‘front-and-center’ focus on customers, giving them more options and flexibility to create their unique customer and employee experiences, rather than trying to force them into a one-sides-fits-all approach.
Avaya has enjoyed a deep and fruitful relationship with Nuance for 2 decades now, and we already offer a variety of integrations and solutions that leverage the same Nuance technologies Microsoft has incorporated in their own Digital Contact Center Platform.
Avaya OneCloud CCaaS Solution has also enabled direct integration and automations with Dynamics 365, offering Microsoft-centric customers an easy path to leveraging Avaya voice services in their customer service strategies.
And we continue to deliver a variety of integrations with Microsoft Teams that bridge Avaya voice, collaboration, and contact center technologies for a total experience across enterprise users, contact center agents, customers, and mobile workers.
We added to these relationships with our recently-announced adoption of Microsoft Azure Services as a platform of choice for our OneCloud solutions.
So when it comes to crafting solutions that meet the unique needs of our customers, especially those that have strong, sophisticated voice-channel needs, we’re well positioned to help customers make the migration from premise to cloud while continuing to reduce risk and ensure high-quality total experiences.
As noted by Mike Wheatley in his SiliconAngle article, Microsoft recognizes not all customers are ready for the cloud, or able to simply jump. Our relationship with Microsoft gives customers the option to create individual bridges to Microsoft’s Digital Contact Center Platform when and as they desire, or to incorporate alternative elements from our Experience Builders and DevConnect ecosystems.
And this is what having an open platform is all about.