Posts by Mark J. Fletcher, ENP

Chicago American Heart Association Honors Kari’s Law & Avaya Innovation

Chicago American Heart Association Honors Kari’s Law & Avaya Innovation

  • Mark J. Fletcher, ENP
  • November 20, 2018 | Estimated reading time: 5 minutes to read
  • On December 1, five years will have passed since the tragic death of Kari Hunt. I've told this story thousands of times, and it always…
Securing Data with Blockchain - Explained in Plain English - Avaya Blog

Securing Data with Blockchain … Explained in Plain English

  • Mark J. Fletcher, ENP
  • August 21, 2018 | Estimated reading time: 4 minutes to read
  • Like any other Sunday morning when I’m not traveling, I park myself at my local luncheonette, grab my big Avaya mug from the wall behind…
AI is Poised to Bring Improvements in Public Safety & Emergency Rescues

AI is Poised to Bring Improvements in Public Safety & Emergency Rescues

  • Mark J. Fletcher, ENP
  • May 15, 2018 | Estimated reading time: 4 minutes to read
  • It’s no secret that, according to VcloudNews, humans and machines generate 2.5 quintillion bytes of information each day on the Internet. How big is this?…
Kari’s Law: An Emotional Journey Leads to a Bittersweet Ending

Kari’s Law: An Emotional Journey Leads to a Bittersweet Ending

  • Mark J. Fletcher, ENP
  • February 21, 2018 | Estimated reading time: 4 minutes to read
  • Our long journey leading up to the presidential signing of Kari’s Law began well before the precious life of Kari Hunt tragically ended on Dec.…
POTS & PANS & A Little Bit of PAIN As We Transition To Digital

POTS & PANS & A Little Bit of PAIN As We Transition To Digital

  • Mark J. Fletcher, ENP
  • January 23, 2018 | Estimated reading time: 6 minutes to read
  • If you have been around the telecom world for any length of time, you know that the term ‘POTS’ has nothing to do with the…
Public Safety Contact Center Evolution includes Social Media – Avaya Blog

Public Safety Contact Centers: Evolution includes Social Media Integration

  • Mark J. Fletcher, ENP
  • October 13, 2017 | Estimated reading time: 4 minutes to read
  • September—when we saw the impact of hurricanes Harvey, Irma, and Maria—was also this year’s very well-timed Emergency Preparedness Month. Each year, September is a terrific…
A Kari’s Law Update: FCC Launches Inquiry on 9-1-1 Capabilities

A Kari’s Law Update: FCC Launches Inquiry on 9-1-1 Capabilities

  • Mark J. Fletcher, ENP
  • October 3, 2017 | Estimated reading time: 4 minutes to read
  • At Avaya, we continue to shine a light on the progress of making Kari’s Law a global reality. Just this week, the U.S. FCC (Federal…
Exploring the Lagging Face of Public Safety (Part 2)

When Is Enough Actually Enough? Exploring the Lagging Face of Public Safety (Part 2)

  • Mark J. Fletcher, ENP
  • September 19, 2016 | Estimated reading time: 5 minutes to read
  • In Part 1 of this series, Avaya Vice President and Chief Technologist for software-defined architecture Jean Turgeon opened up a much-needed conversation about the current…
Texas to implement Kari’s Law, a new 911 law on Sept 1, 2016

Kari’s Law Progress: Texas to implement new 911 Law

  • Mark J. Fletcher, ENP
  • August 10, 2016 | Estimated reading time: 2 minutes to read
  • 983 days. 983 days since a little girl lost her mother after a brutal stabbing, because the motel she was staying in required her to…
Equal Access Technology

Why 50 Million People Can’t Call 911

  • Mark J. Fletcher, ENP
  • July 27, 2016 | Estimated reading time: 5 minutes to read
  • Undoubtedly, the most common method used to contact emergency services is simply calling 911. While that will work just fine for most of us, for…
America’s 9-1-1 System: John Oliver Got it Right (Mostly)—9-1-1 Access still remains the most crucial step to emergency response

America’s 9-1-1 System: John Oliver Got it Right (Mostly)—9-1-1 Access still remains the most crucial step to emergency response

  • Mark J. Fletcher, ENP
  • May 23, 2016 | Estimated reading time: 4 minutes to read
  • For those who may have missed HBO’s “Last Week Tonight with John Oliver” on this past Sunday night, there was a humorous but important segment…

NG911: The Industry’s Most Misunderstood Buzzword

  • Mark J. Fletcher, ENP
  • April 4, 2016 | Estimated reading time: 3 minutes to read
  • What exactly is next-generation 911? When people talk about it, they use the phrase like a noun, yet it’s not a person and it’s not…

Solving India's 911 Problem: Real Solution, or Knee-Jerk Reaction?

  • Mark J. Fletcher, ENP
  • January 5, 2016 | Estimated reading time: 4 minutes to read
  • This article originally appeared on Avaya's NG911 blog. Emergency services in India have evolved over the years. But instead of consolidating access numbers, the decision…

Buyer Beware! The Hidden Dangers of WiFi-Enabled 911

  • Mark J. Fletcher, ENP
  • October 21, 2015 | Estimated reading time: 3 minutes to read
  • The term 'Caveat Emptor' is a Latin phrase meaning, "let the buyer beware." The term is primarily used in real estate transactions, but it's applicable…

911 Awareness Means Tragedy Averted

  • Mark J. Fletcher, ENP
  • October 1, 2015 | Estimated reading time: 4 minutes to read
  • It’s said that “lightning never strikes twice.” This is, of course, a statistical assumption and is often disputed by scientists, who note that large attractors…

Why the FCC Wants to Block Old Phones from Dialing 911

  • Mark J. Fletcher, ENP
  • August 25, 2015 | Estimated reading time: 7 minutes to read
  • Every day, 911 dispatchers at 6,800 emergency call centers across the U.S. get prank calls, many of which come from disconnected mobile phones. Now, the…