Posts by Mark J. Fletcher, ENP

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Kari’s Law: An Emotional Journey Leads to a Bittersweet Ending

  • Mark J. Fletcher, ENP
  • February 21, 2018 | Estimated reading time: 4 minutes to read
  • Our long journey leading up to the presidential signing of Kari’s Law began well before the precious life of Kari Hunt tragically ended on Dec.…
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POTS & PANS & A Little Bit of PAIN As We Transition To Digital

  • Mark J. Fletcher, ENP
  • January 23, 2018 | Estimated reading time: 6 minutes to read
  • If you have been around the telecom world for any length of time, you know that the term ‘POTS’ has nothing to do with the…
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Public Safety Contact Centers: Evolution includes Social Media Integration

  • Mark J. Fletcher, ENP
  • October 13, 2017 | Estimated reading time: 4 minutes to read
  • September—when we saw the impact of hurricanes Harvey, Irma, and Maria—was also this year’s very well-timed Emergency Preparedness Month. Each year, September is a terrific…
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A Kari’s Law Update: FCC Launches Inquiry on 9-1-1 Capabilities

  • Mark J. Fletcher, ENP
  • October 3, 2017 | Estimated reading time: 4 minutes to read
  • At Avaya, we continue to shine a light on the progress of making Kari’s Law a global reality. Just this week, the U.S. FCC (Federal…
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When Is Enough Actually Enough? Exploring the Lagging Face of Public Safety (Part 2)

  • Mark J. Fletcher, ENP
  • September 19, 2016 | Estimated reading time: 5 minutes to read
  • In Part 1 of this series, Avaya Vice President and Chief Technologist for software-defined architecture Jean Turgeon opened up a much-needed conversation about the current…
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Kari’s Law Progress: Texas to implement new 911 Law

  • Mark J. Fletcher, ENP
  • August 10, 2016 | Estimated reading time: 2 minutes to read
  • 983 days. 983 days since a little girl lost her mother after a brutal stabbing, because the motel she was staying in required her to…
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Why 50 Million People Can’t Call 911

  • Mark J. Fletcher, ENP
  • July 27, 2016 | Estimated reading time: 5 minutes to read
  • Undoubtedly, the most common method used to contact emergency services is simply calling 911. While that will work just fine for most of us, for…
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America’s 9-1-1 System: John Oliver Got it Right (Mostly)—9-1-1 Access still remains the most crucial step to emergency response

  • Mark J. Fletcher, ENP
  • May 23, 2016 | Estimated reading time: 4 minutes to read
  • For those who may have missed HBO’s “Last Week Tonight with John Oliver” on this past Sunday night, there was a humorous but important segment…
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NG911: The Industry’s Most Misunderstood Buzzword

  • Mark J. Fletcher, ENP
  • April 4, 2016 | Estimated reading time: 3 minutes to read
  • What exactly is next-generation 911? When people talk about it, they use the phrase like a noun, yet it’s not a person and it’s not…
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Solving India's 911 Problem: Real Solution, or Knee-Jerk Reaction?

  • Mark J. Fletcher, ENP
  • January 5, 2016 | Estimated reading time: 4 minutes to read
  • This article originally appeared on Avaya's NG911 blog. Emergency services in India have evolved over the years. But instead of consolidating access numbers, the decision…
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Buyer Beware! The Hidden Dangers of WiFi-Enabled 911

  • Mark J. Fletcher, ENP
  • October 21, 2015 | Estimated reading time: 3 minutes to read
  • The term 'Caveat Emptor' is a Latin phrase meaning, "let the buyer beware." The term is primarily used in real estate transactions, but it's applicable…
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911 Awareness Means Tragedy Averted

  • Mark J. Fletcher, ENP
  • October 1, 2015 | Estimated reading time: 4 minutes to read
  • It’s said that “lightning never strikes twice.” This is, of course, a statistical assumption and is often disputed by scientists, who note that large attractors…
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Why the FCC Wants to Block Old Phones from Dialing 911

  • Mark J. Fletcher, ENP
  • August 25, 2015 | Estimated reading time: 7 minutes to read
  • Every day, 911 dispatchers at 6,800 emergency call centers across the U.S. get prank calls, many of which come from disconnected mobile phones. Now, the…
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How Did a 911 Call Placed in California End Up in Canada?

  • Mark J. Fletcher, ENP
  • August 11, 2015 | Estimated reading time: 5 minutes to read
  • This week, I am putting down my keyboard and letting a good friend for many years take over the blog, with an important story about assuming…
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The Truth about 911: How Outdated Technology is Putting Your Life at Risk

  • Mark J. Fletcher, ENP
  • July 22, 2015 | Estimated reading time: 5 minutes to read
  • When tragedy strikes, we’re told to dial 911. Unfortunately, tragedy does strike … and often—millions of people call 911 each year. But what happens when…
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Podcast: When I Call 911, Are the Police Entitled to my Location Data?

  • Mark J. Fletcher, ENP
  • May 27, 2015 | Estimated reading time: 2 minutes to read
  • Unfortunately, it was inevitable. As our nation’s 911 centers rolled out the technology that allowed people to send text messages to public safety dispatchers, pranks…