Posts by Karen Hardy

Digital Transformation Without a Human Touch Becomes Digital Dystopia

Digital Transformation Without a Human Touch Becomes Digital Dystopia

  • Karen Hardy
  • August 6, 2018 | Estimated reading time: 3 minutes to read
  • Trillions are expected to be spent on digital transformation in the coming years, with a large share allocated towards communications technologies. It’s great to see…
Blog: Improve Adoption of Communication Tools & Watch Your DX Succeed

Improve Adoption of Communication Tools and Watch Your DX Succeed

  • Karen Hardy
  • July 24, 2018 | Estimated reading time: 3 minutes to read
  • Global spending on digital transformation technologies is expected to reach $1.3 trillion this year and double by 2021, according to IDC. At the same time,…
Avaya White Paper | 2018 State of Digital Transformation | IDC Research

The 2018 State of Digital Transformation: Insight into Getting It Right

  • Karen Hardy
  • June 15, 2018 | Estimated reading time: 3 minutes to read
  • At this point, business leaders clearly understand the need for digital transformation; they’ve defined top drivers for their initiatives, as well as desired outcomes. Yet…
Where to Invest to Enable Smart, Competitive Team Collaboration

Where to Invest to Enable Smart, Competitive Team Collaboration

  • Karen Hardy
  • April 25, 2018 | Estimated reading time: 4 minutes to read
  • Enterprises have reached a tipping point in terms of team collaboration. They recognize its competitive value. They’re investing and doing it quickly. They’re moving forward…
The “New” Employee Experience Isn’t All That New – Avaya Blog

The “New” Employee Experience Isn’t All That New

  • Karen Hardy
  • April 17, 2018 | Estimated reading time: 4 minutes to read
  • There’s no denying the rise of new employee expectations, but does this require an entirely new approach to employee experience? I don’t think so. The…
Transform Employee Experience by Empowering Workers as Collaborators

Transform Employee Experience by Empowering Workers to Connect & Innovate

  • Karen Hardy
  • April 9, 2018 | Estimated reading time: 3 minutes to read
  • A quick Google search depicts employee experience as a predominant corporate priority, yet research shows not enough companies are seriously pursuing it. A 2017 Deloitte…
Eight Things Contact Center Agents Want in 2018

Eight Things Contact Center Agents Want in 2018

  • Karen Hardy
  • April 5, 2018 | Estimated reading time: 5 minutes to read
  • If your organization is part of the majority that has either introduced a digital transformation plan within the last two years, or is planning to…
Watch out Enterprise Connect … We’re Baaaaaack!

Watch out Enterprise Connect … We’re Baaaaaack!

  • Karen Hardy
  • March 5, 2018 | Estimated reading time: 3 minutes to read
  • I must admit, it felt strange when Avaya decided to skip Enterprise Connect last year. To me, Enterprise Connect is like the annual Academy Awards.…
News & Solutions at ENGAGE 2018 Show Avaya is Back - Blog

News & Solutions at ENGAGE 2018 Show Avaya is Back in the Fight!

  • Karen Hardy
  • February 7, 2018 | Estimated reading time: 4 minutes to read
  • Now back from last week’s Avaya ENGAGE 2018, our annual customer and partner event, we’re finding the energy of the conference continues to drive the…
Avaya ENGAGE 2018: Connected Experiences

Avaya ENGAGE 2018: Connected Experiences

  • Karen Hardy
  • January 25, 2018 | Estimated reading time: 3 minutes to read
  • Avaya ENGAGE 2018 is now only days away and the hard work of the last several months will soon be on display. Flights are booked,…
Five Things You Must Do to Shift Customer Experience in 2018 - Avaya Blog

Five Things You Must Do to Shift Customer Experience in 2018

  • Karen Hardy
  • December 11, 2017 | Estimated reading time: 3 minutes to read
  • We all know that to drive competitiveness, you must shift customer experience—and that this is now more important than ever. But shift to what? How?…
Transform CX with Avaya CRM Connector for Salesforce | Avaya Blog

Bridging a Critical Gap, Avaya CRM Connector for Salesforce Transforms CX

  • Karen Hardy
  • August 1, 2017 | Estimated reading time: 3 minutes to read
  • When it comes to the customer experience (CX), things are still a bit complicated. Case in point: 89% of companies are believed to be competing…
Call it what you will: Multi-channel, Omnichannel—It isn’t about the Contact Center! | Avaya Blog

Call it what you will: Multi-channel, Omnichannel—It isn’t about the Contact Center!

  • Karen Hardy
  • March 24, 2017 | Estimated reading time: 4 minutes to read
  • At this point, we know that most companies are competing exclusively on the customer experience (83%, according to Dimension Data). McKinsey Insights shows that effective…
Avaya IP Office takes into account midsize businesses’ needs for simplicity and affordability.

Make or Break: The Customer Experience Imperative for Midsize Businesses

  • Karen Hardy
  • December 1, 2016 | Estimated reading time: 5 minutes to read
  • According to the Wall Street Journal, 2016 Thanksgiving and Black Friday sales have already accounted for more than $3 Billion in “desktop spending”—aka, e-commerce. While…