Posts by Jackie Mullen

Finding Customer Experience is Key in Deloitte Contact Center Survey

Finding Customer Experience is Key in Deloitte Contact Center Survey

  • Jackie Mullen
  • November 30, 2017 | Estimated reading time: 2 minutes to read
  • In a previous blog post, we sought to assuage the worries of business leaders feeling landlocked over their continued use of landlines. Though there has…
Software Providers: Be Customer Centric or Suffer the Consequences

Software Providers: Be Customer Centric or Suffer the Consequences

  • Jackie Mullen
  • August 18, 2016 | Estimated reading time: 4 minutes to read
  • Customers have the power—the power that used to belong to software businesses back when the perpetual (license plus maintenance) revenue model reigned supreme. While the…