Posts by Gary E. Barnett

The Contact Center Industry is Exciting…Again! | Avaya Blog

The Contact Center Industry is Exciting…Again!

  • Gary E. Barnett
  • June 28, 2017 | Estimated reading time: 3 minutes to read
  • “How can we get our customers connected to the right information faster?” “We can’t forget the importance of convenience.” “Simplification. We need everything to just…
What It Takes to Be a Technology Leader in an Evolving Digital World | Avaya Blog

What It Takes to Be a Technology Leader in an Evolving Digital World

  • Gary E. Barnett
  • May 22, 2017 | Estimated reading time: 4 minutes to read
  • The definition of a leader varies greatly, especially in business. From my perspective a leader is defined by their ability to pivot and adapt to…
Finally … A Contact Center for the Digital Era

Finally… A Contact Center for the Digital Era

  • Gary E. Barnett
  • October 11, 2016 | Estimated reading time: 4 minutes to read
  • Imagine interacting with a company—any company—via your preferred method whenever you want, whether making a phone call, using online chat, sending an SMS, or messaging…
User-Defined Engagement is in Avaya’s DNA

User-Defined Engagement is in Avaya’s DNA

  • Gary E. Barnett
  • September 22, 2016 | Estimated reading time: 3 minutes to read
  • User-defined engagement is our new mantra at Avaya. We dream it, innovate for it, develop it, live it. It is in our DNA. With more…
Experience is Everything

Experience is Everything

  • Gary E. Barnett
  • June 6, 2016 | Estimated reading time: 3 minutes to read
  • Today is an exciting day for Avaya. We are showing the world once again how Avaya is leading the communications experience in the digital world:…

Avaya Launches Zang.io

  • Gary E. Barnett
  • March 9, 2016 | Estimated reading time: 1 minute to read
  • Today I would like to share with you news concerning an exciting innovation by Avaya called Zang. This marks an important milestone in the execution…

How Open Are You to Open Platforms?

  • Gary E. Barnett
  • August 1, 2015 | Estimated reading time: 4 minutes to read
  • Poll question: How many cloud-based applications does the average organization use? Fewer than 200 200-500 500-700 More than 700 Answer: D. Organizations now use an…

Is Collaboration Inherently Counterproductive?

  • Gary E. Barnett
  • July 20, 2015 | Estimated reading time: 3 minutes to read
  • Some people like to argue that collaboration is the key to innovation and productivity in the workplace. In reality, what they really seek is teamwork--and…

8 Ways to Win Over Millennials in the Office

  • Gary E. Barnett
  • July 7, 2015 | Estimated reading time: 5 minutes to read
  • Millennials have a bit of a branding issue. As those born between 1982 and 2002 entered the workforce, they inspired a number of books about…

Escaping Vendor Silos in Three Clicks

  • Gary E. Barnett
  • May 28, 2015 | Estimated reading time: 4 minutes to read
  • It seems like every UC vendor has jockeyed for ownership of the desktop, each pushing visions of an all-encompassing client that seamlessly blends all modes…

We’re Opening Up (Nearly) Everything We Do. Here’s Why.

  • Gary E. Barnett
  • December 10, 2014 | Estimated reading time: 3 minutes to read
  • Technology wants to be open. This concept—giving people the tools and freedom to build new applications, based on open APIs—is disrupting every corner of technology.…