Posts by David Chavez

Innovation that Accounts for Increased Mobility

Innovation that Accounts for Increased Mobility

  • David Chavez
  • March 12, 2018 | Estimated reading time: 5 minutes to read
  • Today Avaya announced Avaya Mobile Experience, an innovative offer initially targeted at enterprise contact centers to help them expand the range of digital interactions for…
Introducing the Avaya Simple Digital Transformation Journey Index

Introducing the Avaya Simple Digital Transformation Journey Index

  • David Chavez
  • January 24, 2018 | Estimated reading time: 2 minutes to read
  • As Avaya continues to help businesses with their Digital Transformation Journey efforts, we decided to enhance our customer experience mobile application to help customers understand…
Fanalytics—Solving the Fan Data Equation

Fanalytics: Solving the Fan Data Equation

  • David Chavez
  • August 15, 2016 | Estimated reading time: 6 minutes to read
  • The professional sports industry in North America is projected to reach $73.5 billion by 2019 (PwC Sports Outlook Study). But how do sports clubs and…
Out of the House and into the Stadium

Out of the House and into the Stadium: The De-Couching Dilemma

  • David Chavez
  • July 27, 2016 | Estimated reading time: 4 minutes to read
  • I recently attended the Sports and Entertainment Alliance in Technology Conference in Las Vegas. As a panelist, I was honored to participate in a group…
Leveraging Data to Understand Today’s Fans for a Better Stadium Experience Tomorrow

Leveraging Data to Understand Today’s Fans for a Better Stadium Experience Tomorrow

  • David Chavez
  • July 15, 2016 | Estimated reading time: 4 minutes to read
  • Our interactions are increasingly digital. The world is becoming more mobile, more social, and in a word, smarter. With buzz phrases like actionable analytics, internet…

Exploring the New Avaya Stadium Mobile App for the San Jose Earthquakes

  • David Chavez
  • March 1, 2016 | Estimated reading time: 4 minutes to read
  • With only days left, the momentum surrounding the 2016 MLS season kickoff is at an all-time high. This year, with Avaya’s help, fans of the…

What the Big Game Taught Us about Customer Engagement

  • David Chavez
  • February 23, 2016 | Estimated reading time: 4 minutes to read
  • As the most-watched sporting event in the U.S. each year, the “Big Game” is the ultimate in fan engagement. In the heart of the Silicon…

Unearthing Your Big Data Goldmine

  • David Chavez
  • August 31, 2015 | Estimated reading time: 3 minutes to read
  • How many pieces of content are posted to Facebook every day? A: 500 million B: 10 billion C: 30 billion D: 100 billion The correct…

Patents: Sometimes a Force for Innovation, Always a Bellwether

  • David Chavez
  • June 27, 2013 | Estimated reading time: 3 minutes to read
  • Just a couple of weeks ago, an email arrived for me indicating that my 68th US patent had been granted by the U.S. Patent Office.…

Is Proliferation Federation?

  • David Chavez
  • March 19, 2013 | Estimated reading time: 3 minutes to read
  • Yesterday at Enterprise Connect, I participated in a panel on the topic of Federation that was moderated by longtime advocate, Russell Bennett. Russell is a…

Hiding in Plain Sight: The Problem With Presence

  • David Chavez
  • January 24, 2013 | Estimated reading time: 4 minutes to read
  • In my role with Avaya, I'm frequently asked about my views on unified communication. Often what people really want to know is how important is…