Posts by Anthony Brown

In Analytics, Contact Centre Data May be Left Out—Martech Can Help - Avaya

In Analytics, Contact Centre Data May be Left Out—Martech Can Help

  • Anthony Brown
  • June 21, 2018 | Estimated reading time: 2 minutes to read
  • Responsibility for Customer Experience (CX) is spreading throughout organisations. Managing and understanding customers is no longer confined to frontline sales and contact centre staff. It…