Posts by Ahmed Helmy

Artificial Intelligence in Contact Centers—How to Know Your Customers

Artificial Intelligence in Contact Centers—How to Know Your Customers

  • Ahmed Helmy
  • May 31, 2018 | Estimated reading time: 3 minutes to read
  • A customer could once walk into a local shop and be personally greeted by the sales assistant who very often had a one-to-one, direct—and therefore…
Using Blockchain Technology to Measure CX—See Your Happiness Scores

Using Blockchain Technology to Measure CX—See Your Happiness Scores

  • Ahmed Helmy
  • March 20, 2018 | Estimated reading time: 2 minutes to read
  • Today, many of us are celebrating the International Day of Happiness, which is focused on making happiness a greater priority for all of us. We…