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What is UCaaS

Learn how Unified Communications as a Service both expands and simplifies your communications options, so you can take collaboration to the next level for both employees and customers.

Popular Reading

Avaya at Customer Contact Week 2022: Know Before You Go

Avaya at Customer Contact Week 2022: Know Before You Go

In today’s ever-changing market, creating memorable customer experiences requires flexible and composable...

Paul Lang

June 02 1 min read

Woman working in a call center with a male colleague.

What is Contact Center as a Service (CCaaS)?

Contact Center as a Service (CCaaS) is a cloud-based customer service application that manages and tracks customer...

Paul Lang

May 03 8 min read

Keys to Planning a Successful Cloud Adoption

Keys to Planning a Successful Cloud Adoption

At Avaya, we know we are better together. So naturally, capabilities that bring people together like communications,...

Oliver Bengtsson

January 19 3 min read

Creating a Well-designed Digital Banking Customer Experience

Creating a Well-designed Digital Banking Customer Experience

The move to digital banking is accelerating. Avaya’s Life and Work Beyond research shows that nearly 40% of U.S....

Alisson Moore

June 21 3 min read

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How Can We Be Better for Our Customer Service Employees?

How Can We Be Better for Our Customer Service Employees?

Sixty percent of contact center agents say their companies don’t always provide the technology they need to...

Paul Lang

June 16 3 min read

Avaya at Customer Contact Week 2022: Know Before You Go

Avaya at Customer Contact Week 2022: Know Before You Go

In today’s ever-changing market, creating memorable customer experiences requires flexible and composable...

Paul Lang

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Greater Customer Experiences by Way of a Great Total Experience

Greater Customer Experiences by Way of a Great Total Experience

Total Experience is a comprehensive strategy that connects multi-experience (MX) with customer experience (CX), employee...

Paul Lang

May 17 4 min read

Three Ways Higher Education Institutions Can Digitally Integrate to Better Compete

Three Ways Higher Education Institutions Can Digitally Integrate to Better Compete

If there was ever a time to digitally transform higher education, it’s now. Digital dexterity has dramatically...

Vincent Martinez

May 10 3 min read

Avaya and Microsoft Expand Availability of Avaya OneCloud™ Solutions on Microsoft Azure

Accelerating Cloud Workload Migrations: Avaya expands OneCloud Public, Private and Hybrid options on Microsoft Azure

Today, we’re excited to announce that we have entered into a strategic partnership with Microsoft, pairing the...

Eric Rossman

May 09 2 min read

Woman working in a call center with a male colleague.

What is Contact Center as a Service (CCaaS)?

Contact Center as a Service (CCaaS) is a cloud-based customer service application that manages and tracks customer...

Paul Lang

May 03 8 min read

Technology: The Great Equalizer

Technology: The Great Equalizer

The need for better work-life balance is greater than ever before. Employees are asking for more flexibility as digital...

Oliver Bengtsson

June 15 2 min read

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Communications in College: Not Just a Degree

Communications in College: Not Just a Degree

As we look towards a hopeful post-pandemic future, academia is one of those areas that not only provides unique case...

Oliver Bengtsson

May 04 4 min read

Barista and businesswoman using technology in cafe

What Is Unified Communications as a Service (UCaaS)?

Understanding communications from the cloud, UCaaS, is simpler than it seems — in fact, you’re likely...

Scott Hanwell

April 27 5 min read

Empowering the Connected Agency

Empowering the Connected Agency

It’s All About Empowerment If you’re reading this as a decision-maker within a government agency –...

Oliver Bengtsson

April 13 3 min read

The Flexible Workforce of the Future

The Flexible Workforce of the Future

Work from Anywhere Over the past couple of years, we’ve adapted and learned a lot along the way. We’ve...

Oliver Bengtsson

April 04 2 min read

The Incredible Growth of Cloud-Based Communications

The Incredible Growth of Cloud-Based Communications

The Importance of the Cloud How many sectors have seen 82% growth within the past few years? If your answer had...

Oliver Bengtsson

March 04 2 min read

Leveraging Cloud Communications to Connect with Constituents

Leveraging Cloud Communications to Connect with Constituents

During the global COVID-19 pandemic, something interesting happened: the number of state and local officials working...

Oliver Bengtsson

February 28 2 min read