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Senior Marketing Manager, Avaya Solutions Marketing
At Avaya, we know we are better together. So naturally, capabilities that bring people together like communications, collaboration, and EX and CX solutions are the foundation of an organization’s success. Knowing the importance of these capabilities, it’s easy to see that being up-to-date on technology is vital, and in this era of work, that means moving to the cloud. Simple, right? Not quite. For a successful cloud migration, it’s necessary to balance a holistic, structured approach to digital transformation with the need for competitive urgency. This makes things a bit more complicated, but with the right partner and a structured plan, your organization’s journey to the cloud can be sustainable, secure, and stress-free.
Digital transformation is just that - a transformation. A caterpillar doesn’t become a butterfly simply by growing wings; it’s a complex, step-by-step process. If any parts of that process are interrupted, no butterfly. Similarly, if you want to see your organization spread its digital wings (so to speak), your cloud deployment must follow several key steps.
To ensure your organization’s migration is both effective and sustainable, you need to consider the whole picture to make sure your cloud services adoption aligns with broader business transformation objectives. What does that look like in practice?
First, assess. Compare initial cloud deployments with your business objectives and KPIs. What are you trying to achieve or improve, and how do existing technologies meet or limit your organization’s ability to meet those needs? Should those technologies change, stay the same, or be eliminated?
Next, plan. With an eye on security, reliability, scalability, and extensibility, determine how you’ll align and future-proof existing and new investments. Here’s where you deliver technology solutions that are secure, reliable, and integrated. But wait! Technology isn’t the last piece of the process. For long-term success, there are a few more steps to go.
Once your organization has the technology, it’s necessary to move into managing it effectively. Maximize ROI across different users, departments, and workflows by ensuring technology adoption and proper usage are implemented across the board. Once everybody is on the same page, it’s time to transform your cloud services through tailoring and integration into workflows. This step custom-fits your services to your organization, streamlining business processes and boosting both EX and CX.
Now you’ve reached the end of the transformation journey, right? Trick question! A successful digital transformation is an ongoing process. It is important to continue to monitor KPIs and optimize investments. This is how your organization stays future-proof, ensuring your communication and collaboration capabilities align with ever-evolving economic conditions.
So, it turns out there’s a lot to consider when your organization is moving its communications, collaboration, and EX and CX solutions to the cloud. How do you keep track of all those requirements and tasks while maintaining day-to-day operations? To paraphrase the poet John Donne, no business is an island - the right partner is the key. A trusted cloud communications services provider can support your unique transformation journey, adapting to changing technology and business requirements and maintaining alignment with your organization’s goals.
Finding the right cloud services provider might seem overwhelming. How do you know they’re the one? Fortunately, finding this perfect partner doesn’t involve any awkward first dates, exes, or future in-laws! Your services provider should offer industry-leading, secure, reliable cloud communications solutions and maintain a broad portfolio of communications devices, infrastructure, and professional and managed services to meet and anticipate your organization’s evolving needs. With service providers like Avaya Cloud Office, global solutions for remote and on-site employees have never been easier to manage.
There’s a lot of talk about the future of work, but this is a bit of a misnomer; after over a year of monumental disruptions and ongoing restrictions in many regions, we’re already there, and the time to act is now. Savvy business leaders know that the only way to keep up is to reimagine business models and leverage technology to stay flexible, agile, and connected.
The workforce has transformed, competition is high, and customer needs are greater than ever before. Digitizing business processes and moving communications capabilities to the cloud can steer your organization into a more flexible, collaborative, and efficient future. Maximize ROI by making these upgrades part of your business’ holistic digital transformation.
Digital transformation is a journey, and you shouldn’t go it alone. Your organization’s cloud services provider must be innovative, attentive, reliable, and secure. For a partner you can count on, you don’t need to look any further than Avaya. An integrated cloud services platform that supports multiple modalities, like Avaya Cloud Office, enhances EX, meets diverse employee needs, and provides the tools to measure performance and outcomes. With the integration of Avaya Experience Platform, CX is covered as well. Avaya is proud to deliver personalized, industry-leading solutions that are good for business and good for people.