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Contact Centers > Automated Experience Management
- Avaya Aura® Experience Portal
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- Proactive Outreach Manager
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Proactive Outreach Manager
Companies are constantly challenged to meet customer expectations while keeping costs low. Proactively reaching out to customers, delivering information—sometimes before they know they need it—can increase customer satisfaction and value ratings.
Proactive Outreach Manager enables businesses to create and send customers automated outbound voice, email, and SMS communications. Send billing reminders, account or order statuses, product announcements, and more. The solution integrates with your existing web and contact centers, so you can deliver faster, more response services.
Proactive Outreach Manager runs on Avaya Aura® Experience Portal.
Features and Benefits
Improve customer satisfaction
Provide proactive, timely communication of information and status updates through email, SMS text or phone based on each customer’s personal preferences. Create reminder and alerts campaigns to communicate delays, status changes, and reduce missed appointments with high value staff.
Provide proactive, timely communication of information and status updates through email, SMS text or phone based on each customer’s personal preferences. Create reminder and alerts campaigns to communicate delays, status changes, and reduce missed appointments with high value staff.
Lower the cost of service
Lower costs by serving customers more effectively through lower cost channels where preferred and possible. Reduce inbound traffic by anticipating caller inquiries and allowing customers to take action. Lower outbound agent costs by automating simple interactions through lower cost email, IVR, or SMS text.
Lower costs by serving customers more effectively through lower cost channels where preferred and possible. Reduce inbound traffic by anticipating caller inquiries and allowing customers to take action. Lower outbound agent costs by automating simple interactions through lower cost email, IVR, or SMS text.
Reduce OPEX and CAPEX costs
Proactive Outreach Manager runs on Avaya Aura® Experience Portal allowing you to deploy mission critical automated outbound services that leverage and compliment your existing inbound self service applications.
Proactive Outreach Manager runs on Avaya Aura® Experience Portal allowing you to deploy mission critical automated outbound services that leverage and compliment your existing inbound self service applications.
Increase revenues
Use Proactive Outreach Manager to create and execute customized cross-sell and or up-sell automated campaigns to raise awareness of new products and services as well as generate new or upgrade sales.
Use Proactive Outreach Manager to create and execute customized cross-sell and or up-sell automated campaigns to raise awareness of new products and services as well as generate new or upgrade sales.
Reduce risks, costs, improve responsiveness
Improve service response and customer satisfaction by bringing outbound campaign management and services in-house and gaining control over priorities and campaign timing, and sensitive customer data.
Improve service response and customer satisfaction by bringing outbound campaign management and services in-house and gaining control over priorities and campaign timing, and sensitive customer data.
