- Share
- Follow
- Contact
- How to Buy
- Find a Partner
- More Contacts
- 1-866-GO-AVAYA, prompt 2
- Chat
Contact Centers > Automated Experience Management
- Avaya Aura® Experience Portal
- Avaya Aura® Orchestration Designer
- Callback Assist
- Media Processing Server
- Proactive Contact
- Proactive Outreach Manager
Featured Resources
Case Studies
Comune di Milano Case Study
The Altman Group Achieves World-class Reliability and Productivity and Provides Superior Customer Service with Intelligent Communications Solutions from Avaya
Anjaybee Infotech harnesses Avaya Global Connect-s Intelligent Communication solutions to create dual revenue streams
Connect with Us
Contact Us
In the US and Canada:
1-866-GO-AVAYA
prompt 2
All Other Locations:
+1-908-953-6000
Proactive Contact
Proactive Contact is Avaya’s industry-leading outbound platform for creation and management of outbound campaigns and customer communications. It offers superior voice detection and predictive dialing capabilities that alongside inbound/outbound agent blending help you improve customer satisfaction, increase agent productivity, and maximize your return on investment.
Features and Benefits
Deliver a better customer experience
Wow your customers by contacting them with timely services and information they value. Help solve problems before they happen.
Wow your customers by contacting them with timely services and information they value. Help solve problems before they happen.
Reach business goals faster
Leverage outbound applications for early collections, payment reminders, sales cross-sell/up-sell, renewals, alerts, reminders, customer surveys, and many more.
Leverage outbound applications for early collections, payment reminders, sales cross-sell/up-sell, renewals, alerts, reminders, customer surveys, and many more.
Increase agent productivity
Holistic management, inbound/outbound agent blending, industry-leading voice detection, and predictive dialing help eliminate agent downtime and improve efficiency.
Holistic management, inbound/outbound agent blending, industry-leading voice detection, and predictive dialing help eliminate agent downtime and improve efficiency.
Ensure Regulatory Compliance
With industry-leading voice detection and patented Cruise Control call pacing, you can achieve regulatory compliance and your service goals even under the most stringent conditions.
With industry-leading voice detection and patented Cruise Control call pacing, you can achieve regulatory compliance and your service goals even under the most stringent conditions.
