- Avaya Aura® Experience Portal
- Avaya Aura® Orchestration Designer
- Callback Assist
- Media Processing Server
- Outbound Contact Express
- Proactive Contact
- Proactive Outreach Manager
Avaya Customer Connections Portfolio
PSECU Avaya-IBM Alliance Case Study
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Features and Benefits
Wow your customers by contacting them with timely services and information they value. Help solve problems before they happen.
Leverage outbound applications for early collections, payment reminders, sales cross-sell/up-sell, renewals, alerts, reminders, customer surveys, and many more.
Holistic management, inbound/outbound agent blending, industry-leading voice detection, and predictive dialing help eliminate agent downtime and improve efficiency.
With industry-leading voice detection and patented Cruise Control call pacing, you can achieve regulatory compliance and your service goals even under the most stringent conditions.