- Avaya Aura® Experience Portal
- Avaya Aura® Orchestration Designer
- Callback Assist
- Media Processing Server
- Proactive Contact
- Proactive Outreach Manager
Comune di Milano Case Study
The Altman Group Achieves World-class Reliability and Productivity and Provides Superior Customer Service with Intelligent Communications Solutions from Avaya
Anjaybee Infotech harnesses Avaya Global Connect-s Intelligent Communication solutions to create dual revenue streams
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Features and Benefits
Wow your customers by contacting them with timely services and information they value. Help solve problems before they happen.
Leverage outbound applications for early collections, payment reminders, sales cross-sell/up-sell, renewals, alerts, reminders, customer surveys, and many more.
Holistic management, inbound/outbound agent blending, industry-leading voice detection, and predictive dialing help eliminate agent downtime and improve efficiency.
With industry-leading voice detection and patented Cruise Control call pacing, you can achieve regulatory compliance and your service goals even under the most stringent conditions.