- Avaya Aura® Experience Portal
- Avaya Aura® Orchestration Designer
- Callback Assist
- Media Processing Server
- Outbound Contact Express
- Proactive Contact
- Proactive Outreach Manager
Dialog Designer Datasheet
nTelos Wireless Case Study
Effectively Managing Communications with Customers During a Service Outage
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Features and Benefits
Improve your brand experience as well as service quality, response, and convenience. Create new inbound and outbound voice and multimedia services using existing Web applications.
Employ dynamic, real-time service treatments and automate outbound services with Intelligent Customer Routing and Proactive Outreach Manager.
Avaya Aura® Contact Center integration ensures seamless handoff of customer and context to live agents and enterprise resources.
Manage all automated services and applications on a single platform. Virtualization support reduces hardware footprint and simplifies management.
Manage both agent and non-agent based applications from a single tool, our new complimentary Avaya Aura® Orchestration Designer.