- Avaya Aura® Contact Center
- Contact Center Control Manager
- Avaya One Touch Video
- Avaya one-X® Agent
- Business Advocate
- Avaya Aura® Call Center Elite
- Interaction Center
- Social Media Manager
Avaya Aura Contact Center Multimedia
Avaya Aura™ Savings Estimator
Customer Success Stories Prove the Value of CEBP (Frost & Sullivan)
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Avaya Aura® Contact Center
Features and Benefits
Thrill your customers
The software’s multimedia capabilities facilitate routing of communications via voice, email, instant messaging and more. Context preservation allows employees to better anticipate customer needs, improving first-contact resolution.
Enhance agent efficiency
Powerful desktop software allows agents to simultaneously handle multiple contacts and quickly access customer context information.
Make supervisors more effective
A suite of easy-to-use administration tools reduce complexity and lower implementation overhead.
Get maximum flexibility
Open standards and a SIP-based architecture simplify development and integration of new functionality. And a low server footprint increases agility while offering room for growth.
Improve security and reliability
The software features real-time shadowing and automatic switchover for all core components, with zero-touch recovery.