- Avaya Aura® Contact Center
- Automated Chat
- Contact Center Control Manager
- Avaya One Touch Video
- Avaya one-X® Agent
- Business Advocate
- Avaya Aura® Call Center Elite
- Interaction Center
- Social Media Manager
Avaya Aura Contact Center Multimedia
Avaya Aura™ Savings Estimator
Delivering a Personalized Experience: The Multichannel Contact Center
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Avaya Aura® Contact Center
Features and Benefits
The software’s multimedia capabilities facilitate routing of communications via voice, email, instant messaging and more. Context preservation allows employees to better anticipate customer needs, improving first-contact resolution.
Powerful desktop software allows agents to simultaneously handle multiple contacts and quickly access customer context information.
A suite of easy-to-use administration tools reduce complexity and lower implementation overhead.
Open standards and a SIP-based architecture simplify development and integration of new functionality. And a low server footprint increases agility while offering room for growth.
The software features real-time shadowing and automatic switchover for all core components, with zero-touch recovery.