Contact Center Performance

Delivering a high-performance contact center depends on your ability to leverage intelligent insights across your enterprise. From your contact center to your back office, use the information to make better decisions faster, identify and resolve customer dissatisfaction, fix broken or cumbersome processes, train and coach agents, and improve communication. Contact Avaya or an Avaya Authorized Partner to start a conversation about improving your contact center's performance.

Solutions

Contact Center Efficiency and Engagement from Avaya

Contact Center Efficiency

Exceptional Customer Engagement Starts with Smart Resource Management
  • • Manage Growing Call Volumes while Optimizing Service
  • • Improve Operational Performance
  • • Improve Agent Engagement and Productivity

Products

Customer Experience with Avaya Aura Workforce Optimization

Avaya Aura® Workforce Optimization

A Deeper, More Meaningful Look at Customer Interactions
  • • Harness the Voice of Your Customer
  • • Anticipate Contact Volumes
  • • Enable Agents to be More Successful
Avaya Vantage™ Device

Avaya Vantage™ Device

Built for Simple, Instant, Seamless, Natural Engagement

Streamline Contact Center Management with Avaya Control Manager

Control Manager

Centralized Administration and Management for Your Avaya Contact Centers
  • • One Admin Tool for All Avaya Contact Center Products
  • • No Technical Expertise Required
  • • No Instructions Needed
Workforce Optimization Select

Workforce Optimization Select

Gather, Measure, and Analyze Your Customer Interactions

  • • Learn from Each Customer Interaction
  • • Get Enterprise-Level Capabilities at a Price made for Midsize Business Budgets
  • • Take Advantage of Seamless Integration with Avaya Customer Engagement Platforms