Avaya Contact Center Select

A Multi-Channel Contact Center Solution for Avaya IP Office™

UC Platform

  • IP Office
  • IP Office Server Edition (minimum software version R9.1)
  • IP Office 500v2 (minimum software version R9.1)
  • IP Office Select R9.1

Operating System

  • Microsoft Windows 2012 Server R2 Standard and Datacenter
  • VMware vSphere platform with ESXi hypervisor Ver. 5.0/5.1/5.5/6.0

Client Side

  • Microsoft Windows 7 SP1
  • Microsoft Windows 8.1
  • Microsoft Windows 10

Server Hardware

  • Hardware appliance with the OS and Avaya Contact Center Select application pre-loaded
  • Avaya Contact Center Select R7 DVD (ISO image) format for deployment onto a customer-supplied server
  • Avaya Contact Center Select R7 DVD and Avaya Media Server OVA for Virtual Host, for deployment onto a customer-supplied server and virtualized environment.

Maximum Voice Multichannel Agents

  • 400 agents with IP Office 10 Server Edition
  • 250 agents with IP Office 9.1 Server Edition
  • 30 agents with IP Office 9.1 and 10 500 v2

Maximum Configured Agents and Multi-channel (email, chat, text and fax) Agents

  • 400 agents with IP Office 10 Server Edition
  • 250 agents with IP Office 9.1 Server Edition
  • 30 agents with IP Office 9.1 and 10 500 v2

Maximum Supervisors

  • 80 supervisors with IP Office 10 Server Edition
  • 50 supervisors with IP Office 9.1 Server Edition
  • 30 supervisors with IP Office 9.1 and 10 500 v2

Maximum Configured Agents

  • 1,000 Agents

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